Brooke A. Email & Phone Number

Katy, Texas

Katy, Texas

Deer Park, Texas

Houston, Texas Area

Developed, originated, documented and closed mortgage loans concentrating in residential construction lending.

Houston, Texas

•Assist department supervisor by supporting the loss mitigation team in facilitating business procedures and best practices to deliver the highest quality client services and within the appropriate timelines client’s requirement •Work closely with department supervisor and manager in implementing loss mitigation strategies and new programs, inclusive of but not limited to HAMP, GSE loan modifications, repayment plans, short sales, special forbearance plans, deeds-in-lieu, partial claims •Oversee staff members and have accountability for their production •Coach, mentor, motivate and lead associates by example, effectively communication individual, team, and company objectives to optimize knowledge transfer and maintain corporate informational transparency wherever possible •Provide management with departmental productivity, quality control, performance, and standards reports •Responsible for measuring and analyzing reporting metrics and responsible for production deliverables, including but not limited to loan volume, qualify control, load leveling, pipeline management and reporting •Create and update managerial detail reports/spreadsheets pertinent to the status of requested documentation received, complete and ready for submission to underwriting team on a daily/weekly/monthly basis •Monitor reports on a daily/weekly/monthly basis in order to effectively manage the pipeline, keeping within investor/client guidelines •Provide proactive communication with client underwriting and other client departments as necessary to ensure accurate and timely completion of file documentation •Maintain extensive and up-to-date knowledge with respect to GSE requirements and guidelines, as well as other investor’s rules and PMI requirements •Facilitate the resolution of escalated customer/client issues

Houston, Texas

• Responsible for full cycle recruitment activity which includes: obtaining information that clearly defines the search parameters i.e., key responsibilities, requirements, reporting structure and compensation.• Lead and develop comprehensive targeted recruitment strategies for qualified, passive candidates via cold calling and direct sourcing, database mining, client referrals, local advertising, networking, professional communities, etc.• Effectively evaluate each candidate’s qualifications using company and client interview standards.• Generate and write job descriptions, reports and other correspondence.• Provide superior candidate care including clearly defining position requirements and recruiting process, timely updates on progress, interview preparation and debriefing.

Sugar Land, Texas

• Developed and managed project plan for customer implementation project of a new student information system (Skyward)• Established project scope with customer and manage implementations to ensure on-time delivery with high quality. • Defined resources and schedule for project/program implementation. • Planned and scheduled project deliverables, goals, and milestones. • Efficiently identified and solved project issues. • Designed and maintained technical and project documentation. • Provided timely and accurate status of implementation efforts to project stakeholders. • Gathered technical requirements from customer for system/application installation • Coordinated and facilitated status meetings with client and implementation team.

Houston, Texas

• Managed all daily operations, including opening and closing of branch, implementing and maintaining policies and procedures, customer contact and conflict resolution and accounts receivable / accounts payable.• Maintained the accounts payable for the branch in QuickBooks accounting software.• Processed A/P related transactions and review to ensure the accurate payment of vendor invoices and proper coding to the ledger.• Worked closely with project managers to ensure building costs were within or below budget.

Houston, Texas

• Managed 18-22 employees which included processors, underwriters, originators and appraisers and the lending operations within the branch.• Developed and continually implemented new business development plans, which included calling on customers and new prospects while constantly training mortgage originators.• Conduct weekly sales meetings and monthly operations meetings within branch staff.• Acted as a liaison between the mortgage originators and their customers as well as a liaison between the different departments within the branch in order to problem solve and negotiate getting the loans to funding.• Monitor mortgage originators’ sales calls and developed relationships with their mortgage brokers.• Recruit, train and maintain sales staff.• Grew branch from worst performing office in Texas to #1 office in first year as District Manager.

Houston, Texas

• Developed, originated, documented and closed mortgage loans concentrating in residential construction lending.• Originated loans by making daily sales calls to mortgage brokers.• Performed sales presentations for mortgage brokers and processors.• Facilitated training sessions for mortgage brokers on World Savings’ loan programs and underwriting guidelines.

Houston, Texas

• Recruited, interviewed and hired all new sales reps for Houston area.• Produced and presented all training material for all new mortgage originators in Houston.• Coordinated and conducted loan program, presentation and guideline training for all new hires in Houston while still maintaining position as District Manager and personally producing.

General Studies

General Studies, High School Diploma