Brooke Bilyeu Email & Phone Number

GRI’s mission is to harness the power of multi-sensor data fusion to make meaningful impacts in the world through continuous technological innovation and deployment.-Balance multiple technical projects supporting planning, structure, and reporting-Redesign of internal benefits including creation and launch of innovative commuter benefits program

New York City, New York, Us

From aspiring founders to early stage entrepreneurs, Techstars can scale your vision into a thriving business. Each year, Techstars chooses more than 400 companies to join our programs, investing $120K and providing hands-on mentorship and access to the Techstars global network for life.-Successfully launched inaugural accelerator program in Silicon Valley leading to a expansion to 3 programs serving 65 participants in 2023-Led the design and development of the program, emphasizing key skill development resulting in significant participant learnings and increased investor engagement-Created a comprehensive program calendar, highlighting crucial skills such as customer engagement, KPI tracking, networking, and fundraising to guide founders effectively-Implemented efficient program management tools, including Airtable, Asana, GSuite, and Basecamp to streamline program operations and ensure scalability and repeatability-Orchestrated numerous large and small-scale events to foster community engagement and showcase the program's accomplishments, strengthening Techstars' brand recognition including a virtual and live Demo Day that reached 2k+ viewers-Managed the recruitment and onboarding of highly skilled mentors, enhancing cohort support and learning opportunities-Orchestrated a successful 5-day mentor event, facilitating over 600 unique meetings between mentors and founders, contributing to their growth and networking opportunities-Collaborated closely with key corporate partners, ensuring strong brand visibility and leveraging partnerships to provide optimal support

Boston, Massachusetts, Us

-Developed and facilitated trial career accelerator program, proved validity, and transitioning program to permanent offering serving new market resulting in more emerging talent served-Full life-cycle Program Manager lead 30 person cohort on an accelerated 3 week career development bootcamp, supporting for 6 months during internships in tech, and on to finding post program employment-Designed, documented, and facilitated innovative scalable and repeatable adult learning programs focused on key career growth topics resulting in career advancement and higher earnings for program graduates-Built and maintained curriculum in LMS to support early career development for participants -Coached participants during their internship through bi weekly check ins and individual support, resulting in 94% of participants feeling completely supported during 8 month program and a 96% retention rate-Collaborated with managers at corporate partners to support intern performance and identify strengths and growth opportunities-Lead a cross-functional team of Enrollment, Corporate Engagement, and Program Management to ensure high support given to both staff and participants

Boston, Massachusetts, Us

-Operations management, overseeing site of 160 program participants and 20 staff -Facilitating student development through direct coaching and team building, over 12 hours per week-Coordinating IT for students, distributing, and collection of 80+ laptops to support the move to virtual -Managing HR functions for 20 staff including onboarding in collaboration with national and local partners-Building a stronger relationship between Year Up and Diablo Valley College through collaborative events including creating an IT helpdesk opportunity for students with the library-Vendor management for all site needs, including a full office move in 2019-Volunteer and events management regionally including weekly guest speaker series, events with corporate partners, biannual graduations for 2,000 plus attendees, and coordination of mentor program-Managing invoicing and expense reports for site based needs-Building virtual courses that will be implemented nationally to increase the number of students serviced

Berkeley, Ca, Us

-Acted as the final check process for all backend web based tour preparation, overseeing hundreds of tours a year-Processed guest payments on time and accurately via card, check, or wire-Audited trip and equipment lists and manage outreach to guests regarding missing information-Managed the employee bike loan program providing all employees access to temporary bike rental -Processed pre trip information from guests to internal team as well as leaders in the field

Berkeley, Ca, Us

-Oversaw the entire guest process from company discovery, to booking, trip preparation, and post trip evaluation-Utilized proprietary booking system while preparing for a move to Salesforce-Showcased knowledge and expertise of products in order to fit guests with the optimal tour package-Collaborated with the Trip Consultant, Guest Services, and Private Trips teams to maintain a 20% growth rate

San Francisco, Ca, Us

-Nurtured customer relationships through product training, ongoing engagement around functionality, best practices, and enhancing use of product features leading to upsell opportunities and retention-Handled customer questions and issues via Intercom, Helpscout, email, and phone- averaging 120 conversations a week with companies ranging from startups to Fortune 500 companies-Translated customer stories into product requests creating a feedback loop furthering product offerings-Tracked customer interactions and account changes in Salesforce to create a repeatable and clear retention process-Analyzed and reported customer activity through internal tools to better serve customers based on their usage

San Francisco, Ca, Us

-Qualified inbound opportunities by building relationships and highlighting product benefits for various businesses -Identified and sourced new client opportunities through analytic web based research and outreach-Improved sales team efficiency through development of communication tactics and onboarding new employees-Developed outreach campaigns to expand target markets and enter new industries

-Curated the largest US based subscription box focused on runners-Managed social media marketing and content creation across all major platforms, resulting in an an average increase in followers of 400 percent over an eight month period-Identified target products and negotiated cost of product directly with suppliers resulting in significant margins-Collaborated with CEO to create community engagement and drive subscription increases, as well as transition concepts into business strategies

-Lead sales person at independently owned, high volume, outdoor clothing store-Able to translate benefits of product into tangible benefits to customer -Used knowledge of product line to staff retail floor selling high-end outerwear to diverse customer base-Managed incoming and outgoing product, stocking and ordering of all merchandise -Supervised and trained successful team that allowed for steady 20% monthly growth

Bend, Or, Us

-Promoted social media campaigns by creating content that correlated to brand image-Targeted outreach by communicating with potential customers at various events-Expanded customer base through product education and personal communication -Transformed understanding of brand by connecting the product with key events and ideas

San Francisco, Ca, Us

-Educated Pacific Power customers on renewable energy options as well as the general public at community events-Bolstered sales of renewable energy offsets by using knowledge of green energy-Met and surpassed individual quotas through mixture of communication skills, averaging 20 clients a week switching to renewable energy programs

Bachelor Of Arts (B.A.), Environmental Studies

Education record