-Processed loan applications and pre-approvals-Created efficient work flows and organizational tools for high volume loan officers-Ensured all data was collected and documented for all closed loans-Participated in external audits and ensured the company was following all state and federal policies

-Processed all order entries and tracked orders through production-Over saw purchasing and relayed order status details to customers-Assisted in creating and utilizing a log of all orders built in the facility to track the quality of technicians-Participated in quarterly internal and external audits to ensure the facility was following policy

-Provided a range of case management services, including social casework, counseling and treatment of clients-Referred clients to resources in the community-Prepared and attended court hearings as they pertained to my caseload-Completed all reports required by my agency within the required time frames

-Monitored high volume call lines-Showed an understanding of the functionality of the software as well as relayed this knowledge to our customers and stayed current with system updates-Trained in the functionality of E-commerce websites as well as online transaction processing

As an employee at Jackson I was able to enhance my skills in data entry as well as preparing incoming mail to be processed. My primary skill executed was beneficiary changes; I was able to work with many different programs created by Jackson in order to process the information given. I learned the dynamics of life insurance as well as what it takes to keep all policies up to date.

In my time here I learned quickly the importance of knowing the surrounding resources to connect individuals to. As an intern I had the opportunity of creating a support group/workshop. I co-facilitated a weekly Parent & Child Yoga class, collected and entered client information along with other data while keeping all information confidential, scheduled appointments and displayed the Clothes Closet for women which offered free interview clothing and accessories.

As a volunteer I provided educational and social support to refugees in the Lansing area, assisted in after-school tutoring for children and adults, practiced confidentiality and developed my listening skills.