Brooke Blankenship Email & Phone Number

Bethesda, Maryland, United States

Harrisonburg, Virginia

Harrisonburg, Virginia

Harrisonburg, Virginia

Harrisonburg, Virginia

• Supported team of five recruiters among 10 business units in seven different countries.• Liaison between recruiters, hiring managers and candidates during all phases of hiring process• Schedule phone, virtual and onsite interview for job candidates from entry-level to executive roles in the U.S., South America and remote locations• Coordinate candidate travel, lodging and transportation for out-of-town candidates• Created onboarding orientation plan for two new executive and director new hires• Conduct pre-employment background checks

Harrisonburg, Virginia

• Designed and delivered instructor-led classroom and online software training to clients in various types of educational settings (K12 schools, higher ed, literacy programs, etc.) and partners• Product orientation• Live software demonstrations

Harrisonburg, Virginia

• Strategic Consulting, including partnering with clients, Sales and internal stakeholders to develop process for technical and tactical program planning and roll-out, identifying program goals, promotion and success measurements• Designed and successfully implemented Rosetta Stone language e-learning programs for strategic high value ($75,000 to $1,000,000+) corporate clients• Advised clients on methods and best practices to derive the optimum return on investment• Identified and prioritized client dissatisfaction issues/concerns; coordinated with appropriate internal departments to provide responses or solutions• Collaborated closely with sales counterparts to achieve renewal targets and identify growth opportunities

Harrisonburg, Virginia

• Made outgoing calls to corporate prospects and existing clients• Aggressively sought new clients, many of them Fortune 1000 companies• Handled incoming calls and successfully answered questions from customers• Successfully built and maintained internal and external client relationships• Presented and demonstrated product, its features and benefits, in a clear, enthusiastic manner• Collaborated with field sales counterparts to strategically identify high-dollar sale opportunities• Recommended and implemented appropriate solutions and modes of delivery to maximize customer value

Harrisonburg, Virginia

• Conducted weekly motivational group coaching sessions on weight loss for up to 50 members• Role model for the effectiveness of the program, inspired members to take action for positive life change• Monitored member progress, attendance and initiated follow-up measures to ensure member retention• Participated in public speaking engagements, field press inquiries, newspaper and television interviews• Awarded 2007 Rookie Leader of the Year

Harrisonburg, Virginia

• Coordinated print production projects for both 30 nationally known publishers in the trade book market• Successfully tracked projects from start to finish and initiated daily follow-up communication with customer through phone, e-mail, fax and various reporting tools• Directly handled customer quality and service issues and implemented successful problem resolution strategies• Maintained and facilitated positive rapport between sales, customers and the manufacturing plant• Cross-trained to manage customer accounts independently for account service teams during peak workloads, vacations, absences and personnel changes

Harrisonburg, Virginia

• Responsible for coordinating general and targeted direct mail solicitations to alumni, students and parents• Managed design, production and mailing of printed materials for special project fundraising• Composed, edited and reviewed correspondence used for alumni, student and reunion fundraisers• Participated in planning/facilitating special donor and alumni events such as reunions and homecomings• Recruited and trained team of over 15 student fundraisers for various face-to-face and telephone solicitation projects to peers and alumni

Harrisonburg, Virginia

• Responsible for managing print production projects for over 15 nationally known publishers• Maintained working technical knowledge of the book printing process to include prepress, offset printing, binding, post binding operations and distribution• Participated as member of supervisory management team in areas of quality, safety, standard operating procedure and continuous improvement• Responsible for selection and training new department members• Direct supervision of two full-time employees

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: Marching Royal Dukes, Sigma Alpha Iota, University Chorale, University Program Board • Concentration in Public.

General Studies