Director, Digital Marketplaces
Current
Aug 2021 - Present
AeroLeads people directory · profile
Brooke C. Email & Phone Number
Director at Kroger | Transforming Digital Marketplaces | Customer Experience Strategist Driving Growth
at
Kroger
1 work email found
@kroger.com
3 phones found area 650 and 847
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Director at Kroger | Transforming Digital Marketplaces | Customer Experience Strategist Driving Growth
Location
Miami, Florida, United States
Who is Brooke C.? Overview
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Quick answer
Brooke C. is listed as Director at Kroger | Transforming Digital Marketplaces | Customer Experience Strategist Driving Growth at Kroger, based in Miami, Florida, United States. AeroLeads shows a work email signal at kroger.com, phone signal with area code 650, 847, and a matched LinkedIn profile for Brooke C..
Brooke C. previously worked as Director, Digital Marketplaces at Kroger and Associate Director Drop Ship Operations at Chewy. Brooke C. holds B.A., Management, Organizational Development & Leadership from Loyola University Chicago.
Company email context
Email format at Kroger
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*@kroger.com
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AeroLeads found 1 current-domain work email signal for Brooke C.. Compare company email patterns before reaching out.
Profile bio
About Brooke C.
Execution-focused growth leader, customer-focused e-commerce leader who is creative with developing new operational strategies, leading & cultivating high-performing teams, seller-vendor development, and program/product development. Entrepreneurial-minded, relationship builder, with an influential mindset to contribute to a fast-paced growth organization to accomplish annual business objectives through collaborative approaches with cross-functional partnerships that have complex dependencies.
Listed skills include Management, Sales, Leadership, Strategy, and 44 others.
Current workplace
Brooke C.'s current company
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6 roles
Brooke C. work experience
A career timeline built from the work history available for this profile.
Associate Director Drop Ship Operations
I was recruited to establish and lead Chewy’s new Drop Ship organization within Supply Chain. In this role, I developed the operational infrastructure, set vendor performance standards, and enhanced multi-channel fulfillment capabilities across Chewy’s distribution centers and Drop Ship Vendors (DSVs). Together with my team, we successfully onboarded over 200 vendors in our first year and implemented cross-functional frameworks with Demand Planning, Customer Service, and external integration partners. These efforts were aimed at optimizing both the customer experience and vendor performance.
Mar 2020 - Aug 2021
Associate Director, Marketplace Seller Performance & Risk Operations
I managed the day-to-day operations of Performance Management for Walmart.com’s Marketplace, leading a team of 30 members. Our objective was to achieve operational excellence for a community of approximately 28,000 sellers. We designed and implemented data-driven strategies that utilized customer analytics to standardize processes, automate workflows, and enhance the performance ecosystem. Our initiatives provided tools and solutions to reduce seller defects, address fraud, and strengthen trust and safety policies, resulting in a significant improvement in customer experience and an increase in seller credibility.
May 2018 - Mar 2020
Sr. Program Manager, Customer Experience & Policy, Marketplace
Promoted from Program Manager in July 2017 Developed and implemented tools, policies, and processes in collaboration with Legal, Product, Customer Care, Merchandising, and Operations teams to enhance the Marketplace customer experience. Leveraged insights from NPS trends, call metrics, fulfillment performance, and other KPIs to design programs and products that drove measurable improvements in NPS, promoting a customer-first approach across the organization.
Oct 2016 - May 2018
Marketplace Category Head, Home
I managed and grew strategic sellers by engaging in joint business planning, promotional planning, and expanding product assortments to enhance merchandising strategies for third-party sellers in the Home category. I also established cross-functional workflows with business development teams to speed up the onboarding process and successfully launch third-party sellers, contributing to revenue growth and increased SKUs for the category.
Oct 2015 - Oct 2016
Chief Of Staff, Sears Marketplace
Promoted From: Strategic Partnerships & Business Development LeadReported directly to the VP/GM and supported the extended leadership team in driving operational excellence and promoting innovative retail experiences. Led key partnerships and technology roadmaps, overseeing cross-functional projects and programs to ensure alignment with business goals. Provided strategic leadership in executing mission objectives, managing OKRs, monthly financial budgets, and business reviews. Championed the launch and co-chaired the Sears Marketplace Seller Advisory Board Council, fostering collaboration and enhancing seller engagement across the marketplace.
Apr 2013 - Oct 2015
2 education records
Brooke C. education
B.A., Management, Organizational Development & Leadership
Loyola University Chicago
A.A.S, Business Management
College Of Dupage
FAQ
Frequently asked questions about Brooke C.
Quick answers generated from the profile data available on this page.
What company does Brooke C. work for?
Brooke C. works for Kroger.
What is Brooke C.'s role at Kroger?
Brooke C. is listed as Director at Kroger | Transforming Digital Marketplaces | Customer Experience Strategist Driving Growth at Kroger.
What is Brooke C.'s email address?
AeroLeads has found 1 work email signal at @kroger.com for Brooke C. at Kroger.
What is Brooke C.'s phone number?
AeroLeads has found 3 phone signal(s) with area code 650, 847 for Brooke C. at Kroger.
Where is Brooke C. based?
Brooke C. is based in Miami, Florida, United States while working with Kroger.
What companies has Brooke C. worked for?
Brooke C. has worked for Kroger, Chewy, Walmart Ecommerce, and Sears.
How can I contact Brooke C.?
You can use AeroLeads to view verified contact signals for Brooke C. at Kroger, including work email, phone, and LinkedIn data when available.
What schools did Brooke C. attend?
Brooke C. holds B.A., Management, Organizational Development & Leadership from Loyola University Chicago.
What skills is Brooke C. known for?
Brooke C. is listed with skills including Management, Sales, Leadership, Strategy, Sales Management, Marketing, Account Management, and E Commerce.
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