Brooke C. Email and Phone Number
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Brooke C. phone numbers
Execution-focused growth leader, customer-focused e-commerce leader who is creative with developing new operational strategies, leading & cultivating high-performing teams, seller-vendor development, and program/product development. Entrepreneurial-minded, relationship builder, with an influential mindset to contribute to a fast-paced growth organization to accomplish annual business objectives through collaborative approaches with cross-functional partnerships that have complex dependencies.
Kroger
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Director, Digital MarketplacesKroger Aug 2021 - PresentCincinnati, Ohio, Us
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Associate Director Drop Ship OperationsChewy Mar 2020 - Aug 2021Plantation, Florida, UsI was recruited to establish and lead Chewy’s new Drop Ship organization within Supply Chain. In this role, I developed the operational infrastructure, set vendor performance standards, and enhanced multi-channel fulfillment capabilities across Chewy’s distribution centers and Drop Ship Vendors (DSVs). Together with my team, we successfully onboarded over 200 vendors in our first year and implemented cross-functional frameworks with Demand Planning, Customer Service, and external integration partners. These efforts were aimed at optimizing both the customer experience and vendor performance. -
Associate Director, Marketplace Seller Performance & Risk OperationsWalmart Ecommerce May 2018 - Mar 2020Bentonville, Arkansas, UsI managed the day-to-day operations of Performance Management for Walmart.com’s Marketplace, leading a team of 30 members. Our objective was to achieve operational excellence for a community of approximately 28,000 sellers. We designed and implemented data-driven strategies that utilized customer analytics to standardize processes, automate workflows, and enhance the performance ecosystem. Our initiatives provided tools and solutions to reduce seller defects, address fraud, and strengthen trust and safety policies, resulting in a significant improvement in customer experience and an increase in seller credibility. -
Sr. Program Manager, Customer Experience & Policy, MarketplaceWalmart Ecommerce Oct 2016 - May 2018Bentonville, Arkansas, UsPromoted from Program Manager in July 2017 Developed and implemented tools, policies, and processes in collaboration with Legal, Product, Customer Care, Merchandising, and Operations teams to enhance the Marketplace customer experience. Leveraged insights from NPS trends, call metrics, fulfillment performance, and other KPIs to design programs and products that drove measurable improvements in NPS, promoting a customer-first approach across the organization.
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Marketplace Category Head, HomeWalmart Ecommerce Oct 2015 - Oct 2016Bentonville, Arkansas, UsI managed and grew strategic sellers by engaging in joint business planning, promotional planning, and expanding product assortments to enhance merchandising strategies for third-party sellers in the Home category. I also established cross-functional workflows with business development teams to speed up the onboarding process and successfully launch third-party sellers, contributing to revenue growth and increased SKUs for the category.
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Chief Of Staff, Sears MarketplaceSears Apr 2013 - Oct 2015Chicago, Il, UsPromoted From: Strategic Partnerships & Business Development LeadReported directly to the VP/GM and supported the extended leadership team in driving operational excellence and promoting innovative retail experiences. Led key partnerships and technology roadmaps, overseeing cross-functional projects and programs to ensure alignment with business goals. Provided strategic leadership in executing mission objectives, managing OKRs, monthly financial budgets, and business reviews. Championed the launch and co-chaired the Sears Marketplace Seller Advisory Board Council, fostering collaboration and enhancing seller engagement across the marketplace.
Brooke C. Skills
Brooke C. Education Details
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Loyola University ChicagoOrganizational Development & Leadership -
College Of DupageBusiness Management
Frequently Asked Questions about Brooke C.
What company does Brooke C. work for?
Brooke C. works for Kroger
What is Brooke C.'s role at the current company?
Brooke C.'s current role is Director at Kroger | Transforming Digital Marketplaces | Customer Experience Strategist Driving Growth.
What is Brooke C.'s email address?
Brooke C.'s email address is br****@****ail.com
What is Brooke C.'s direct phone number?
Brooke C.'s direct phone number is +165091*****
What schools did Brooke C. attend?
Brooke C. attended Loyola University Chicago, College Of Dupage.
What skills is Brooke C. known for?
Brooke C. has skills like Management, Sales, Leadership, Strategy, Sales Management, Marketing, Account Management, E Commerce, New Business Development, Strategic Planning, Customer Service, Strategic Partnerships.
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