Brooke Coleman Email & Phone Number

Salem, Ma, Us

Department of Public Services -- Cemetery & Tree, Park & Open Space, Motor Pool, Street, and Water & Sewer Divisions.

Salem, Massachusetts, United States

* Paint, Front End, Pro Desk, Receiving, Service Desk, and wherever else I'm needed.

Salem, Massachusetts, United States

Salem, Massachusetts, United States

Salem, Massachusetts, United States

Salem, Massachusetts, United States

* Responsible for all levels of customer service, including sales, payments, returns, and customer concerns.* Creatively resolved service, sales, order, and return issues for customers.* Assisted customers with finding products in store and online and requesting professional services.* Fulfilled and released will call and online orders and process carry out orders and phone sales.* Completed Special Orders On Hands report and supported other accounting and shrink reports.* Provided customers with accurate and efficient service.* Worked closely with associates from all other departments throughout the store.

Salem, Massachusetts, United States

* Completed check-out transactions and monitored Self-Check-out registers.* Responsible for shrink and loss prevention strategies.* Actively assisted customers throughout the store.

Lynn, Massachusetts, United States

* Responsible for all operations of the state- and federal-funded Upward Bound program to expose and prepare students and family members for college applications, financial aid applications, and transitions to college.* Recruited, selected, and counseled a diverse group of first generation, low income, and academically at risk high school students from the Lynn public and neighboring school systems.* Managed budget over $380,000; wrote grant applications and annual performance reports.* Worked with family members, community organizations, and local high school and middle school teachers and guidance departments to recruit and track student participants.* Planned and presented academic, service, cultural, financial literacy, social, educational, and health and fitness workshops and activities for participants and family members.* Hired, trained, and supervised a diverse full-time and part-time staff of up to 20 employees during the academic year and summer component.* Developed summer academic academy, including courses, assessment, and residential program.* Assisted alumni with financial aid, course selection, transfer applications, and career planning.* Worked with faculty, college departments, and community organizations around Greater Boston.

Salem, Massachusetts, United States

* Responsible for the operation, including facilities, of a coed apartment complex housing a diverse group of 360 upper class students, including international and transfer students.* Hired, trained, and directly supervised a diverse staff of up to 35 student employees, including resident assistants, desk receptionists, and office, mail, and computer lab assistants.* Responsible for projects including off-campus housing, annual Guide to Living on Campus, Web site, professional and student staff manuals, and student staff selection, training, and evaluation.* Managed summer conference programs; supervised ACUHO-I interns and summer staff; worked with liaisons for Upward Bound, orientation, academic enrichment, international student, and other summer programs.* Served as judicial hearing officer, referring cases to Student Judicial Board as needed.* Coordinated service, academic, cultural, social, and educational events; advised hall governance organization; oversaw 24-hour quiet hour and substance free living.

Salem, Massachusetts, United States

* Responsible for the operation, including facilities, of a coed residence hall housing 400 undergraduate students, including international and transfer students.* Hired, trained, and directly supervised a diverse staff of up to 35 student employees, including resident assistants, desk receptionists, and office, mail, and computer lab assistants; managed 24-hour front desk operations.* Responsible for projects including off-campus housing, annual Guide to Living on Campus, Residence Life Web site, professional and student staff manuals, and student staff selection, training, and evaluation.* Managed summer conference programs; supervised ACUHO-I interns and summer staff; worked with liaisons for Upward Bound, orientation, academic enrichment, international student, and other summer programs.* Served as judicial hearing officer, referring cases to Student Judicial Board as needed.* Coordinated service, academic, cultural, social, and educational events; advised hall governance organization; oversaw Academic Achievement Floor.

Bachelor Of Arts (B.A.), Psychology

Master Of Arts (M.A.), Mental Health Counseling/Counselor

Counseling Psychology