Brooke Craig Email & Phone Number

• Supported Synergis Education partner academic technology representatives through the acquisition transition by communicating changes and updated processes. • Designed and developed course templates in multiple learning management systems (LMS), such as Canvas, Brightspace, and Blackboard.• Managed projects and tracked task progress in the project management system, Wrike.• Curated online teaching and learning resources, news articles, and professional developmentconferences, and posted monthly on the department faculty resources website in WordPress.

Mesa, Arizona

• Managed a team of six multimedia / e-learning designers and instructional technologists.• Increased the team’s on-time completion percentage from 95% to 100% in one year by coaching and implementing process improvements diplomatically.• Led hiring, onboarding, training, conflict management, performance evaluation, and employee transition initiatives.• Maintained administrative privileges to the department’s project management system.• Analyzed and implemented project management improvements to better track project metrics, which increased efficiencies and maximized resources across the department.• Coordinated the hiring and project management of contractors during periods of increased project volume.• Collaborated cross-functionally with department leadership and teams to implement and refine processes, procedures, and policies.• Advocated for the promotion of four members of the team.

Mesa, Arizona

• Managed a team of four multimedia / e-learning designers and instructional technologists.• Created and implemented metrics to track project on-time completion percentages for the team using the project management system, LiquidPlanner.• Launched accessibility initiatives to improve user interface (UI) designs of interactive learning assets to create a better user experience (UX) for all learners.• Designed and implemented an assessment rubric to evaluate the quality of multimedia assets developed by the team.• Oversaw the integration of the department’s learning content management system (LCMS) to build courses in the partner institutions’ learning management systems (LMS).• Designed and developed course templates in multiple LMSs (Canvas, Blackboard, Moodle, etc).• Established and cultivated relationships with partner academic technology representatives.• Maintained permissions and access to partner LMS sub-accounts for the department.

Mesa, Arizona

• Standardized needs analysis meetings with subject matter experts (SMEs) to identify e-learning opportunities that would promote learning and support the application of course objectives.• Increased team communication and collaboration by organizing and leading weekly project status meetings to assign tasks and discuss project needs.• Assisted with training and mentoring new multimedia / e-learning designers.• Managed the editing and posting of company white papers and blog articles on the website through the Wordpress content management system (CMS).• Contributed to company thought leadership by researching and authoring blog articles and departmental resources.

Mesa, Arizona

• Increased team resource utilization and cross-functional collaboration by analyzing and evaluating the multimedia development workflow and implementing a new approach.• Collaborated with instructional designers (IDs) on the integration of course multimedia.• Designed, created, and delivered high-quality, interactive digital learning assets.• Recorded and edited audio in Adobe Audition.• Edited video in Adobe After Effects, Adobe Premiere, or Camtasia (based on the scope and needs of the project).

Tempe, Arizona, United States

• Created interactive e-learning modules to meet course objectives for University of Phoenix colleges/schools, as well as Apollo Group subsidiaries.• Worked alongside instructional developers, instructional designers, web developers, and stakeholders in a collaborative environment.• Designed and maintained websites and learning games for public relations partners such as the Oakland Zoo, the Boys and Girls Club, and Junior Achievements.• Appointed as Project Lead on dozens of projects to effectively manage overall communication between instructional designers, developers, video producers, managers, and clients / stakeholders. • Excelled at project estimation by accurately assessing time and resources.• Helped organize multiple semi-annual team builders as a member of the Event Planning Committee.

Gilbert, Arizona

• Designed publications and direct mailers.• Maintained and designed website elements.• Developed a cohesive look and feel throughout materials.