As a Reputation Management Specialist at ArcBest, I leverage my SEO certification and online reputation management skills to enhance the company's brand image and customer loyalty. I implement strategic partnerships across the enterprise for better customer and employee experiences and have built local citation and review management processes.I previously worked as a People Technology Coordinator and a Talent Management Systems Coordinator, where I assisted with our Workday Learning implementation and developed learning and performance management SOPs for both Cornerstone and Workday. I also supported and maintained talent and growth systems and utilized analytical skills to determine customer satisfaction, sentiment trends, and process improvement.My passion for learning and development stems from my diverse educational and professional background, which includes a Bachelor of Science in Animation Technology and multiple certifications in SEO, reputation risk management, and personal branding. I enjoy combining my technical, creative, and communication skills to create and deliver solutions that meet the needs and expectations of my clients and stakeholders. I aim to help ArcBest and its people grow and thrive in a competitive and dynamic market.
Listed skills include Event Planning, Leadership, Microsoft Word, Computer Animation, and 14 others.