Brooke Connell Email & Phone Number

Syracuse, Ny, Us

Syracuse, New York, United States

● Subject Matter Expert with experience across multiple teams● Works daily across multiple Scrum teams to ensure proper test coverage and act asa liaison between the QA, Developer, and Product roles● Verifies and updates test scripts for quality and test procedures as the softwarechanges● Continually builds upon experience in multiple languages to create extensivetesting frameworks● Creates comprehensive test plans, test scripts, and use cases to support a varietyof user interfaces● Strong familiarity with testing across mobile devices● Point of contact for determining validity and priority of bugs coming fromautomation● Collaborates with leads during the early story creation phase to determine scopeand ensure all requirements are identified● Effectively communicates complex workflows to cross functional teams to help easeunderstanding and ensure results

Syracuse, New York Area

Ithaca, New York Area

· Assisted team to remove impediments by communicating effectively with internal and external clients· Worked with the Scrum Team, the client, and the Product Owner to negotiate the minimum viable product for delivery· Acted as Scrum Master for a team of teams with a focus on prioritizing work based on the Product Backlog and defects from the client· Acted as a Project Manager when necessary· Assisted with internal and external communication, improved transparency, and radiated information· Updated Agile tracking systems to provide transparency on product and sprint backlogs· Updated and closely tracked Capacity Planning for sprints to ensure adequate coverage for the work required· Coordinated with team members to get work done without assigning, or dictating· Focused on helping team solve problems rather than provide solutions· Provided a first-contact point for Production Support to ensure that the Subject Matter Expert would be involved· Removed impediments by finding the right person to assist· Organized and led daily stand-up meetings, retrospectives, sprint planning, demos and other Scrum-related meetings· Provided support between the team and the client to reduce stress and create a single point of communication for the team· Took responsibility of story delivery and management of the sprints· Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and Project Managers· Worked closely with team in maintenance of Product Backlog· Continuously learned Agile/Scrum techniques and shared findings with the team· Met with a team of other Scrum Masters to increase the effectiveness of the application of Scrum within the company

Ithaca, New York Area

· Effectively utilized Positive and Negative testing to verify the completeness of the software product· Worked closely during the development and testing of many software features to become the Subject Matter Expert on many of them· Collaborated with Product Owner, Business Analyst and Developer roles to ensure adequate coverage of system requirements· Continuously learned Software Quality Assurance and Development techniques to widen and deepen my understanding of system requirements for testing· Organize and led meetings externally with clients to assist and demonstrate software to verify functionality based on requirements· Worked in training of other QA resources· Verified and updated test scripts for quality and test procedures as the software changed· Utilized understanding of SQL, REST Clients, HTML, CSS and Java Script for creating and acting upon testing scripts· Utilized Technical Writing to create and update "How To" documents for frequently used parts of the software· Created comprehensive test plans, test scripts and use cases to support a variety of user interfaces and web services· Documented software defects and reported defects involving program functionality, output and content to Developers.· Assisted in the creation and grooming of Product Backlog stories based on deep knowledge of software being tested· Completed quality assurance testing of developed applications and identified code areas that needed improvements· Oversaw and verified testing throughout the SDLC· Streamlined projects to make them meet changing needs

Syracuse, New York Area

· Effectively communicated between customers and authorities for a wide variety of alarm types· Assisted customers of Alarm Systems with over-the-phone Troubleshooting· Verified required customer information for security purposes· Acted professionally and patiently when addressing negative customer feedback· Managed high call volume by utilizing effective multitasking techniques· Effectively managed a high-volume of inbound and outbound customer calls