Brooke Bailey Peters, Cafs, M.Ed. Email & Phone Number

Wake Forest, Nc

Raleigh, North Carolina, United States

•Drive sales for my location in close collaboration with Area Sales Lead via tours, communication with leads, initiating membership agreements, executing renewals, and tracking all lead and member communication around opportunities in Salesforce •Oversee the daily operations for a premium co-working space with 100+ offices: manage facilities, liaise with property manager and outside vendors, execute events and food and beverage program, attend to member needs in a timely fashion•Spearhead local marketing efforts, forging connections with communities of local professionals and entrepreneurs•Supervise Member Experience Associate

Raleigh, North Carolina, United States

Raleigh, North Carolina

• Manage a team of student staff members and volunteer docents• Provide customized tours for donors, alumni, prospective students, and other key groups• Collaborate with educators, nonprofits, and youth organizations to provide K-12 students an early introduction to the various functions of academic libraries • Serve as a Service Manager at the Hunt Library reference desk several hours a week to provide assistance to patrons with circulation, information, reference support, and technology• Register visitors and manage visitor statistics and reports, create data visualizations that capture visitor demographics• Oversee Hunt Library’s participation in university-wide events, such as Parents and Families Weekend and University Open House• Coordinate the Our Library of the Future Symposium, a quarterly symposia that draws library practitioners and planners from across the globe• Provide backup to the Human Resources Specialist as needed (2016 - 2020)• Assist Program Planning and Outreach with virtual events and community engagement opportunities (2020-present)

Raleigh, North Carolina

• Selected, supervised and trained a staff of thirty student employees across two residential customer service desks• Oversaw key security and mail/package processing for over 1,100 students• Taught a section of College Student Development and Peer Counseling, a two-credit course offered through the Counselor Education department• Created and implemented training initiatives for a group of 70 resident assistants that focused on multicultural competencies, interpersonal communication and leadership skills• Coordinated and implemented diversity enrichment trips for two living/learning villages• Chaired Academic Initiatives committee responsible for providing academic programming, support, and resources for residential students residing on East campus• Collaborated with the Students Advocating for Youth living/learning village through the creation of a speaker series, serving as the site coordinator for the Fuller Elementary mentorship program, and providing ongoing program development• Provided educational opportunities for the Women of Welch living/learning village to explore issues of intersectionality and social justice and supervised village mentor• Conducted bi-weekly payroll processes for student staff employees

Chapel Hill, Nc

• Advised legal professionals on continuing education opportunities that would fulfill their licensure requirements• Projected and maintained a budget of over $350,000.00 for educational efforts directed at North Carolina public defenders • Co-authored the initial grant proposal for a $212,660.00 grant that was awarded to UNC by Z. Smith Reynolds Foundation and managed other facets of grant administration for existing grants• Co-authored the entrepreneurial initiative business plan for Indigent Defense Education• Coordinated and implemented logistics for on-demand webinars and off-site educational programs• Negotiated major conference contracts with hotels and vendors• Liaisoned between the North Carolina Bar Association and School of Government in order to report Continuing Legal Education for attorneys, investigators, and paralegals• Planned and implemented administrative and management/leadership training for county public defender offices• Maintained the Criminal Law website and Indigent Defense Education social media outlets• Implemented program evaluations and conduct need assessments on future training topics• Provided time-sensitive information and high quality customer service to clients in a reliable manner• Performed additional tasks including but not limited to: the development and management of processes, manual formatting for online upload, market educational opportunities, and participate in EPA & SPA hiring committee work

Raleigh, Nc

• Oversaw the daily operations and administration of two residence halls housing 347 diverse undergraduate and graduate students• Participated in a professional staff duty rotation to provide 24-hour on-call emergency and crisis response for 2,100 students in on-campus housing• Trained, supervised and evaluated a student staff consisting of 12 Resident Assistants and 2 Administrative Coordinators• Developed programming syllabus and supervised programming efforts in order to meet student learning outcomes centered around developing academically sound, respectful, and civically engaged students• Served as an initial hearing officer to adjudicate student conduct cases for violations of Residence Life and University policies, utilizing developmental and educational dialogue• Managed a community programming budget exceeding $6,000.00• Counseled residents experiencing personal crises and interpersonal conflicts• Collaborated with campus partners to respond to and address student mental health needs• Provided supplementary academic advising to residents with GPAs below a 2.0 to enhance student retention• Recruited, trained and advised Hall Council Executive Board and general body members• Researched and implemented facilities enhancements with supervisor to create a more welcoming and academically focused residence hall environment• Created and facilitated ongoing training for over 70 East Campus Resident Assistants on leadership and diversity as the Multicultural and Leadership Initiative Committee Chair• Conducted the application process for the East Campus Alternative Spring Break Scholarship• Collaboratively planned and implemented graduate staff development sessions on supervision issues and the training of student staff members for colleagues in the Housing Department

Raleigh, Nc

• Edited and updated the GLBT Center’s Project SAFE ally training manual and ally training presentation materials• Facilitated Project SAFE ally training sessions for students, faculty, and staff members• Co-authored the curriculum and syllabus for the for-credit, two hour special topics class “GLBT Life” offered through the Counselor Education department at North Carolina State University• Co-taught “GLBT Life” course with the Assistant Director of the GLBT Center

• Conducted training for new employees on company history, policies, billing systems, Microsoft Office Suite programs, professionalism and soft skills • Evaluated training needs for new systems through communication across departments with Project Development• Co-authored multiple company-wide training manuals and publications as assigned• Assisted the lobbyists of the North Carolina Farm Bureau with their annual Resolutions project in compiling information from over 100 county offices into one streamlined publication for their annual conference• Coordinated logistics between clients and adjusters as needed during catastrophic event situations

Graduate Degree, Higher Education Administration

B.A., English

Activities and Societies: Women's Center VolunteerMagna Cum Laude Jeni Gray Memorial Scholarship recipient