Brooke Klug Email & Phone Number

Saint Paul, MN, US

Eagan, Minnesota, United States

-Responsible for understanding the complexities of a company's legal team and demonstrating the value of HighQ and Legal Tracker software solutions through live and web-based presentations-Work with clients and prospects to understand their various legal team’s matter and contract processes, outside legal spend management, data challenges, and technology.

Eagan, Minnesota

-Provide support, primarily via phone and email, to product users-Troubleshoot and test customer-reported product defect and issues-Identify and escalate issues to appropriate internal personnel-Advise users on best-practices-Work cross-functionally with other Legal Tracker teams to ensure customer satisfaction-Ensure customer retention and.

Washington County, MN

-Provide direct customer service by answering the phone and working at the front counter-Communicate effectively and courteously with court stakeholders-Perform work manually and electronically on MNCIS, e-File and Serve, and DVS-Perform courtroom clerical duties in preparing case files, recording dispositions, and scheduling court dates-Provide courtroom.

Key West, FL

-Completed a 16 week Probation Academy Training- Tallahassee | July 2017-Nov 2017-Scheduled calls and spoke with offenders, treatment providers, & other community members-Completed paperwork, wrote violation reports and pre-sentence investigation reports-Fulfilled deadlines on multiple investigations at a time-Utilized effective communication skills with.

Stillwater, MN

-Supervised multiple different types of offenders-Oversaw Drug Testing Coordinator duties-Provided effective case management to offenders using Motivational Interviewing, Case Planning, and risk assessments-Protected the community of Washington County-Repaired the harm to victims of offenses-Reduced the risk of recidivism by using Evidence Based Practices

Waseca, MN

-Provided safety of the community and encouraging the rehabilitation of adult offenders utilizing evidence-based practices-Provided supervision to offenders on nights and weekends-Maintained a working knowledge of all areas of offender deficits-Provided case management services-Conducted urinalysis and breath analysis testing-Attended weekly drug court.