Brooke Ericson Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Glenelg North, South Australia, Australia

• Food preparation, cooking, plating of meals as per daily schedule adhering to food and safety standards.

Glenelg, Sa

• Established a loyal clientelle base building rapport through authentic and attentive personalised service.• Reached and exceeded annual budgets whilst maintaining company standards and procedures. • Professionally assisted customer concerns achieving frequent recognition for excellent customer service in feedback forms.• Worked effectively under pressure managing ongoing schedule and travel changes within specified deadlines.• Cooperated and collaborated with team members across departments to manage group and VIP travel arrangements.

Prospect, Sa

• Provided a high level of customer service as the first point of contact for clientelle by phone, email, chat and in person.• Managed entire reservations from quotes, bookings, documents and follow up calls upholding to company policies.

Broome, Wa

• Provided executive assistance to the unit manager including coordinating meetings internally and with external stake holders.• Maintained the unit manager’s calendar and numerous share calendars within the unit. • Collated reports, recorded minutes and distributed minutes. • Organised travel bookings for the Manager and staff within the unit in accordance to organisation policies and procedures.• Liaised effectively with all staff in the unit, external agencies and government organisations to assist with day to day operations.

Broome, Wa

• Provided administrative support for the entire unit. • Secondary administrative support for the rest of the organisation including the finance department as required.• Assisted project officers with maintaining project deadlines and outcomes in accordance with contracts.• Organised and processed travel bookings for the unit. • Processed purchase order requests for in house and remote staff.

Broome, Wa

• First point of contact for guest enqueries, reservations, cruise documentation and additional travel arrangements• Built repeat and referral business providing exceptional, attentive customer service. • Marketing: updated main website, prepared visual layout, coordinated and created email blasts. • Updated office manual and implemented new procedures.• Attended to management and crew requests; delegated when required. • Prepared and finalised guest, boat and flight manifests. • Liaised with external partners to coordinate charter flights, ground transport and tours.• Trained and supervised new reservations staff.

Broome, Wa

• Provided efficient, personalised quotes and reservations to retail and wholesale clientelle.• Prepared quotes, reserved travel arrangments and produced all documentation.• Processed payments and generated invoices for retail and wholesale bookings.

San Diego, California

• Prepared specialized South Pacific travel itineraries from quote stage to documentation stage for nationwide database of travel agencies.• Company representative at various events including international travel venues such as Oz Talk and Bula Fiji Tourism exchange.

Gradulate Diploma, Counselling

Gain further communication and intervention skills to compassionately and effectively support individuals across a range of contexts.

Bachelor Of Arts - Ba, Psychology

Majored in Sociology

Education record

Education record

Certificate Iii Tourism, Tourism

Retail Travel Sales

Certificate Iv Hospitality, Hospitality Administration/Management

RPL Assessor observed over 24 month period on-site work performance.