Brooke Esch Email & Phone Number

Knoxville, Tn, Us

Remote

Knoxville, Tennessee, United States

Remote

Knoxville, Tennessee Area

Knoxville, Tennessee Area

Acted as QA expert for data warehouse and operational data store software development projects.Contributed to the definition and implementation of quality assurance practices and procedures for information technology. Developed, published, and implemented system procedures, test procedures, quality standards, test plans, test cases, test scripts, test configuration, schedules and related documentation for software test related to conversion, upgrade or change.Executed manual and automated testing of data warehouse, operation data stores, in-house and web based built applications, and public web sites. Worked with software engineers and other staff to identify and resolve issues, correct errors, deliver systems, and maintain systems. Trained staff and users to work with computer systems and programs as needed. Documented bugs and worked with interested parties on bug resolution.

Knoxville, Tennessee Area

Worked with business stakeholders to define requirements for Scripps Networks Interactive Data Warehouse.Gathered requirements, developed and executed test cases, performed QA, and acted as Project Manager as needed, for data warehouse, SharePoint, .Net, and Java software development projects.Defined requirements for executive level dashboards. Worked closely with Accounting, Ad Sales, and other business divisions and ETL team to research errors or questions relating to ETL, PeopleSoft, Business Objects, or other reporting systems and see these issues through to resolution. Built, published, and provided user support for Business Objects reporting system.Designed training materials and conducted training for Business Objects 3.1 upgrade and in-house software development applications. Troubleshoot SharePoint issues and assisted users in the set up and administration of their team sites. Maintained and made improvements to Scripps Networks Interactive Project capital hours reporting system. Developed a plan to improve quality in the overall corporate software development process; my piece specifically involved the use of metrics to measure success.Attended The Data Warehouse Institute conference, August 08, taking courses emphasizing in Business Analysis.

Knoxville, Tennessee Area

Worked with business stakeholders, Product Owners, and Systems Analysts to define business needs and opportunities to improve efficiency and productivity.Collaborated with business stakeholders and systems users to identify, analyze, refine, and document business process requirements.Created test cases and user stories to ensure requirements and programming reflect defined business processes. Conducted and analyze research to support strategic business planning. Represented Edfinancial Services in focus groups with industry partners and committees to support business process solutions.Analyzed and researched data requests made to Business Intelligence team and make recommendations on how to best solve business problems through use of data. Provided technical guidance to Business Intelligence team.Prioritized and scheduled work for Business Intelligence team according to company goals.Worked directly with banks, investment groups, schools, and the Department of Education to transmit correct, secure, and timely student loan data.

Knoxville, Tennessee Area

Developed reports through the use of SQL programming to aid in statistical analysis, error resolution, and business process improvement. Provided reports to Edfinancial Services executives, student loan lender clients, educational institutions, and guarantee agencies. Worked closely with all departments to fulfill reporting needs. Created audit reports reviewed by Department of Education, consistently earning Edfinancial Services a 99% audit rating.Trained and supervised employees who assisted in reporting services.Automated within Reporting Services, a 50 page monthly scorecard, saving the BI team 2 weeks a month in labor.

Bachelor'S Degree, Computer Science

Bs, Criminal Justice

As, Criminal Justice