Brooke Finlan, Cta, Irep Email & Phone Number

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Course: HTM 190, Field PreparationLead and mentor students to develop career preparation, networking, interviewing, and presentation skills.

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Grand Rapids innovation and design (GRid70) is one of only a few design hubs in the world. Bringing together creative talent from major corporations – Meijer, Amway, Mercy Health, and Wolverine World Wide, GRid70 allows for innovation, ideation, and cross-pollination. It’s an environment that stimulates out-of-the-box thinking, every day.Oversee general operation of building that includes innovative coworking spaces, meeting spaces, and full floor tenants.

Greater Grand Rapids, Michigan Area

Blue35 is an innovative space designed for collaboration, inspiration, and results. The building offers work and meeting + event spaces that adapt and grow in support of projects and businesses, offering ultimate flexibility.Member of the launch team that was responsible for planning the day to day operations for the building. Responsible for:Staff Management: Train staff; oversee staff goals, evaluations, and performance reviewsCo-lead an intern program: interview, train, oversee staff, create goals, perform monthly evaluations, engage with professors to discuss student experiencesSpecial Events + Meeting Room Rentals:Co-manage reservations and executions of events as neededCreate detailed and accurate invoices for meetings and events; charge credit cards accordinglySystems:Create and manage best practices for all systems, specifically EMS (Event Management Software)Maintain knowledge, updates, testing, and repairs of phones, printers, security, and all technology systems within the buildingSales Support:Manage leasing of spaces including contracts, billing, and account managementAssist in providing building tours to potential members, users, and community groups Develop and maintain high level client relationshipsMember Support:Issue key fobs, install printing software, and provide assistance to members as needed Assist in identifying programming and networking opportunities and assist with execution of these eventsMarketing:Manage marketing and leasing of office space and conference spaceManage website and social mediaBuilding:Manage third party vendorsGather bids for agreements on third party contractsPrepare correspondence including all memos and letters as requiredStrategic PlanningAssist in managing building PRFinancials:Create, assist, and manage overall budget of Blue35Manage monthly reporting to the investment partners Oversee invoices, billings, payments, and arrearages

Grand Rapids, Mi

Oversee all aspects of Property Management in accordance with property and brand standards. Maximize guest satisfaction, financial performance of property, and staff development. Responsible for the hiring, training and discipline of all hotel staff.Manage and mentor Sales and Marketing Manager, Front Desk Manager, and Housekeeping Manager.Involved in weekly sales visits to local companies; pursue and negotiation of local company discounts, involved daily in marketing efforts for property.

Chicago, Il

Management and oversight of first ever successful "corporation to condominium" conversion project in Chicago, IL. Worked with Board of Directors to develop budget for the project of upwards of $8.5M; managed budget through entire process.Responsible for recruitment, training, and development of all associates while adhering to the local Union rules and contractsPrepared monthly financial statements along with monthly variance reports to show actual expenses and income in comparison to the approved budgetPrepared annual zero based budgets of approximately $1.8M; presented to Board of Directors; hosted budget training sessions for all board members; approved and distributed to all Shareholders / HomeownersFacilitated monthly Board of Directors' meetings and yearly Shareholders' meetingsOne person office responsible for daily detail-oriented office operations of multi-million dollar organizations

Chicago, Il

Demonstrated highly personalized customer service for a premier luxury hotel located on the Magnificent MileEnsured all special attention guests' needs are in order before, during, and after visitsFacilitated scheduled arrival and departure manifests to include curbside greeting and personal escort to roomsManaged and assisted staff during high volume times and encouraged experiences of exceptional quality for each guestProduced weekly staff schedules to ensure coverage was adequate during peak periods, while adhering to budget constraintsHeaded up-sell program for all front office agents and determined team goals each month with incentivesLead daily morning hotel meeting with all department head managers to inform of special attention, celebrity guests, and events

Managed daily hotel operation for all departments including Front Desk, Housekeeping, Maintenance, Housemen, and KitchenInterviewed applicants; trained new employees; conducted ongoing training of employees; promoted teamwork and moraleManaged meeting room space and rentalsStarted renovation process of interior and exterior of the propertySupervised college internships and guided interns through the process of completing their goals

Hospitality + Tourism Management (Emphasis: Lodging Managment), Minor: Business Management

Activities and Societies: Cheerleading, HTM Club, Intramurals

High School, General Education

Activities and Societies: Cheerleading, Track, Soccer, Class Representative