Brooke Valla Email & Phone Number

Saint Paul, MN, US

Promoted based on high productivity, quality work, time management, clear communication, and capacity to handle special projects. Consistently achieved accuracy scores above 95%.

• Utilized specific diction for professionalism and clarity in letters to customers
• Continually modified existing communication templates to address specific situations with clarity while maintaining formal tone
• Collaborated with team to solve urgent problems and document process changes
• Wrote extensive documentation of system processes

• Edited vast array of written works including memoirs, poetry, nonprofit marketing materials, social media posts, nonfiction essays, book and other media reviews, fictional short stories, and research abstracts
• Successfully met tight deadlines with no oversight

• Transcribed vast array of audio, adapting to different terminology based on subject
• Copyedited and proofread all transcripts to ensure clarity and accuracy
• Consistently evaluated transcription quality to guarantee skill improvement

Greater Minneapolis-St. Paul Area

• Presented during Career Wellbeing Seminar at MN ACSD Regional Conference
• Researched, edited, and updated the university’s main Resume Writing Guide
• Managed projects independently and reported to department director weekly

Greater Minneapolis-St. Paul Area

• Managed projects and trained new hires
• Wrote documentation for future employee software training
• Provided feedback on call script and edited it as needed