Brooke Valla Email & Phone Number

Saint Paul, Mn, Us

Promoted based on high productivity, quality work, time management, clear communication, and capacity to handle special projects. Consistently achieved accuracy scores above 95%.

• Utilized specific diction for professionalism and clarity in letters to customers• Continually modified existing communication templates to address specific situations with clarity while maintaining formal tone• Collaborated with team to solve urgent problems and document process changes• Wrote extensive documentation of system processes

• Edited vast array of written works including memoirs, poetry, nonprofit marketing materials, social media posts, nonfiction essays, book and other media reviews, fictional short stories, and research abstracts• Successfully met tight deadlines with no oversight

• Transcribed vast array of audio, adapting to different terminology based on subject• Copyedited and proofread all transcripts to ensure clarity and accuracy• Consistently evaluated transcription quality to guarantee skill improvement

Greater Minneapolis-St. Paul Area

• Presented during Career Wellbeing Seminar at MN ACSD Regional Conference• Researched, edited, and updated the university’s main Resume Writing Guide• Managed projects independently and reported to department director weekly

Greater Minneapolis-St. Paul Area

• Managed projects and trained new hires• Wrote documentation for future employee software training• Provided feedback on call script and edited it as needed