Brooke Gonzalez Email & Phone Number

Miami, Florida

Own roadmap from conceptualization to execution of current and future deployment-related technology and process initiatives with an enterprise-wide impact. Lead collaboration across the Royal Caribbean International, Celebrity Cruises, and Silversea Cruises Ltd brands; IT; operations functions; and other internal and external parties to develop business cases; evaluate solutions; and oversee development, implementation, and ongoing optimization efforts.Oversee deployment operations functions to execute on itinerary planning strategies from initial development through to securing berth reservations, stakeholder review, and system loading to prepare thousands of itineraries for sale each year.

Miami, Florida, United States

Led team to drive corporate itinerary planning strategy and execution through partnerships across internal brand strategy, Revenue Management, Marketing, Environmental, and Operations colleagues as well as external stakeholders across global destinations.Guided enterprise-wide strategic initiatives to envision new tools, technologies, and process enhancements related to deployment and itinerary planning, including the development and launch of a modernized review process that engages over 500 stakeholders shoreside and shipboard to streamline collaboration and approvals.

Miami, Florida, United States

Led team to conduct analyses as well as summarize and present strategies on business performance and trade channel approaches, delivered to leadership both intra- and interdepartmentally.Primary liaison between Revenue Management, Marketing, Training, Product Development, and larger Sales organization, steered creation of holistic go-to-market (GTM) plans to support the brand’s strategic priorities and executed by generating buy-in across a wide range of functional stakeholders.Summarized complex problems into both high-level goals and scalable plans for implementation.Expanded information accessibility to approximately 100 sales managers and departmental leaders by creating standardized dashboards to track program performance and deliver agency-level insights.

Miami, Florida

Developed presentations on business performance and trade channel strategy to support leadership decision-making.Successfully collaborated with cross-functional teams to guide the Royal Caribbean International brand’s strategic and tactical priorities.Responsible for a $500K budget allocation prioritizing strategic initiatives across top accounts including analysis of return on investment to guide optimization of future initiatives.

Miami, Florida

Optimized brand deployment through analysis of historical revenue yields and Net Promoter Scores (NPS) and made recommendations to Revenue Management and Deployment.Evaluated business trends with international colleagues and enhanced global market sourcing to maximize brand’s revenue performance.Prepared analyses and presented key insights on ticket revenue performance to cross-functional teams.

Miami, Florida

Maximized revenue yields across Europe, Asia, Australia and Repositioning sailings through daily analysis of pricing, inventory, and incoming demand with portfolio of approximately $370M forecast net ticket revenue (NTR) in 2017 .Coached more junior analysts as they implemented pricing and inventory decisions.Conducted ad hoc analyses to assess revenue impact of pricing and promotional decisions.

Miami/Fort Lauderdale Area

Maximized revenue yields through daily analysis of pricing, inventory, and incoming demand with portfolio of approximately $200M forecast net ticket revenue (NTR) in 2016.Organized, implemented, and managed various strategic and tactical promotions to global markets.

Coconut Grove, Fl

Prepare students in grades 4-12 for standardized testing individually, in small groups, and in a classroom setting.Implemented interesting and interactive learning mediums to increase student understanding of course materials.

Master Of Business Administration - Mba, Strategy & Leadership

Bachelor Of Arts (B.A.), International/Global Studies And Economics

Activities and Societies: Rho Lambda the National Sorority Leadership Recognition Society, Delta Gamma Fraternity, Panhellenic.