Brooke Guarneri Email & Phone Number

• Provide creative solutions to approximately 60 customers daily through fulfillment and returns procedures.• Proficient in navigating Salesforce to track customer relationship management to meet KPIs such as increasing sales and CSAT. • Facilitate feedback loop and communicate with other internal teams such as Merchandising, Technology, and Product Development to increase conversion and retention rates.

Rio Grande Valley

• Built small business from the ground up with local, clientele totaling 40 clients including 35 returning clients. • Facilitate new clients via self-constructed website.• Added to services offered several times based on client input.

Austin, Texas, United States

• Cross-trained in various departments such as floral, gift basket, curbside, and service to assist customers with their needs.• Nominee for Woman of Distinction- selected based on a variety of qualities, including their dedication to excellence in customer service and their positive impact on co-workers. One of 6 women chosen from our Central Market store that shows devotion to excellence and civic responsibility.• Awarded Service Partner of the Month- nominated by managers and… Show more • Cross-trained in various departments such as floral, gift basket, curbside, and service to assist customers with their needs.• Nominee for Woman of Distinction- selected based on a variety of qualities, including their dedication to excellence in customer service and their positive impact on co-workers. One of 6 women chosen from our Central Market store that shows devotion to excellence and civic responsibility.• Awarded Service Partner of the Month- nominated by managers and coworkers for being punctual and possessing dependable qualities. Show less

• Evaluate campaign performance and work with affiliates on a dailybasis to capitalize on growth opportunities.• Manage relationships for a growing program of strong affiliates whouse multiple media types display, paid search, organic search, email,television, call center, and more.• Develop strategic initiatives in order to exceed quarterly goals.• Collaborate with other Marketing, Sales, and Engineering teammembers on cross-functional initiatives.• Conduct… Show more • Evaluate campaign performance and work with affiliates on a dailybasis to capitalize on growth opportunities.• Manage relationships for a growing program of strong affiliates whouse multiple media types display, paid search, organic search, email,television, call center, and more.• Develop strategic initiatives in order to exceed quarterly goals.• Collaborate with other Marketing, Sales, and Engineering teammembers on cross-functional initiatives.• Conduct market research and competitive analysis in order to identifyopportunities for growth.• React quickly to issues and market shifts as they arise. Show less

Austin, Texas, United States

• Conducted research on important issues in the Austin area in order that they are properly addressed ensuring our constituents are given the best representation.• Represented Congressman Doggett at outreach events such as one with senior citizens speaking out on the importance of voting.• Performed daily administrative responsibilities of routing messages from constituents and high officials to the proper staffer for further action.

Mission, Texas

• Applied customer feedback into a marketing strategy to effectively improve the experience for first-time and returning customers.• Carried out communication skills when working in a team environment on a project to adequately increase brand awareness and customer retention by 15% and views per post by 10%.• Assisted marketing director through a summer-long project by scheduling meetings, setting milestones, and keeping the office organized.

Mcallen, Texas Area

• Volleyball Training Academy lead by a staff of 5-7 well qualified people to improve the skills of young girls.• Executed leadership and interpersonal skills in a very fast-paced environment when left in charge of a manager position for emergency reasons. • Quickly used problem-solving skills to be able to accomplish and go beyond expectations of daily tasks. • Coached more than 50 teenage girls each day in helping improve on skills. • Data-driven with a sense of urgency to… Show more • Volleyball Training Academy lead by a staff of 5-7 well qualified people to improve the skills of young girls.• Executed leadership and interpersonal skills in a very fast-paced environment when left in charge of a manager position for emergency reasons. • Quickly used problem-solving skills to be able to accomplish and go beyond expectations of daily tasks. • Coached more than 50 teenage girls each day in helping improve on skills. • Data-driven with a sense of urgency to push these girls to the best of their ability. Show less

Master Of Business Administration - Mba

Licensed Digital Marketing Master™, Digital Communication And Media/Multimedia

Activities and Societies: This extensive, in-depth course takes you through all the basics, helps you explore the buyer journey and stay.

Bachelor Of Business Administration - Bba, Marketing, Alumni

Activities and Societies: • Acrobatics and Tumbling • Baylor Women in Business • Hall Leadership Team • Tau Sigma National Honor Society