Brooke Harris Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Australia

Perth, Australia

Perth, Australia

Perth, Australia

Managed two sales teams in both inbound and outbound sales under separate campaigns within Telstra Business.• Managing all campaigns to target• Analyse and manage variation to ensure the ongoing success of campaigns• Manage staff schedule adherence• Manage all team productivity metrics to ensure all targets are achieved • Effectively Manage the Team’s inbound queues as required• Create an ongoing team culture• Ensure that the team's system records are kept up to date• Deliver and document effective coaching feedback to optimise agent performance• Staff performance reviews.• Analysis and reporting to drive uplift within the business

Perth, Australia

Providing digital marketing solutions through Sensis White Pages Channels.• New Business Acquisition• Account Management• Providing tailored solutions to complement current marketing mix• Reporting and Analysis • Content creation• Working from both provided sales leads and self-spotted lead opportunities

Perth, Australia

Recruitment and Training of new and existing staff in compliance with Client Contract and Legislative requirements in Centres up to approximately 60 Agents.Managing and providing intensive coaching for a Team of Agents from Induction Training through Academy period to handover to Teams.Identification of overall training needs and opportunities for the Centre and delivery of the appropriate training and development programs withing the Telstra Business sales and customer service channels.This role comprised of end-to-end management from on-boarding new Customer Experience and Sales Agents, through to training and their first 2 weeks performing their new role.Recruitment:• Ensure appropriate volume and quality of applicants to meet TSA’s business needs in the Centre• Handle all advertisements and enquiries from applicants• Maintain regular contact with new Agents to help them settle into their new role in TSA,• Adhering to headcount targets• Advertising spend within budget• Meeting headcount retention targetsTraining Program Delivery:• Deliver appropriate and cost-effective training programs and interventions including facilitator-led, self-development, and web-based for the Centre. • Training of new and existing Agents in compliance with Client Head Contract and Legislative requirements including; • Customer value proposition selling techniques • Telecoms industry issues, legislation and conduct • Client’s products and services • Applications and case studies • Induction of all new Agents on the TSA business and its operating model.• Ensure all Agents achieve and maintain certification as required by Telstra including both induction accreditation and refresher process.Academy Campaign:• Manage all campaigns to target• Analyse and manage variation to ensure ongoing success of campaigns• Manage to Optimum Headcount • Ensure all staff have appropriate development plans in place.

Perth, Australia

Associate'S Degree, Fashion Business

Advanced Diploma, Fashion Design And Technology