Brooke Heller Email & Phone Number

Atlanta, Ga, Us

Data operations SME centralizing processes and technology across national nonprofit organization, lending expertise to stakeholders in guided tech acquisition, product management, and technical project management▪ Driving efficiency and democratizing information in organizational priorities for Grants, Advocacy, Fundraising, Operations, and Partnerships - Enabling strategic decision-making via informed visibility - Lending historical knowledge to unsilo processes and reduce staff hours spent on repetitive tasks▪ Project-managing organization wide tech stack for executive stakeholders - Collaborating with legal to create and manage data privacy request system - Administering tools in support of multimillion-dollar grant programs - Scaling capacity for allocating resources and reducing redundancy - Streamlining processes in operational functions: candidate contribution, chapter spending, vendor risk assessment, etc.▪ Directing Project Management team in discovery, selection, implementation, and ongoing system use to consolidate and streamline licensing in support of organizational staff of ± 275 - Administering key initiative databases / communications tools - Creating product roadmaps - Maintaining product library, updates, sunsetting▪ Acting since July 2023; formally promoted February 2024

Delivering multi-department and org-wide data project management for prioritized portfolios, including diversity, equity, and inclusion (DEI), program data, end-to-end software migrations, and vendor oversight▪ Standing up new software with end-to-end migration of donor database of record from ROI to EveryAction (NGP)▪ Vetting and managing onboarding process for ± 25 vendors (e.g., NGP VAN, Salesforce, FormAssembly)▪ Collaborating with grants working group and partnerships team to create one source of truth for relationship management across 10 departments▪ Assigning to and managing tasks executed by 1 direct report and adjacent colleagues

Promoted to transition department team of 8 experienced data practitioners and ± 15 contractors / vendors to service provider orientation▪ Managing department to support organizational goals of unsiloing data for cross-channel reporting and analysis▪ Upgrading and continuing to improve organizational support tech with Civis Analytics, EveryAction (NGP VAN), Salesforce ▪ Elevating field / volunteer metrics to integrate with key organizational campaigns, providing strategic analysis, KPI, and actionable data for stakeholders▪ Supplementally advising department heads on tech acquisition and training

Building department as 1st hire by Chief Data Officer, recruiting and onboarding new staff to double department in 1 year; managing associate data managers▪ Spearheading org-wide data structure and analytics taxonomy, integrating streams for electoral campaigns, grassroots organizing, and field work▪ Creating strategies to leverage range of data, tools, and analysis in steering programs, investment, and resource allocation▪ Building multichannel reports to assess organizational health by geography and engagement using NGP VAN, Blue State Digital, ActionKit, Hustle, Hub Dialer, Mobile Commons, etc.

Providing critical data analysis, technology implementation, and organizational best practices to nonprofit entities, political campaigns, and political parties from local to federal level in both US and Canada▪ Assessing voter files, membership data, and paid canvasing reports to provide strategic recommendations▪ Improving UI and streamlining data processing on customized software

Managing analysis, data strategy development, and process implementation for all-digital paid canvassing in program producing 450K door knocks, 122K conversations, and over 600K attempts in ± 60 days▪ Delivering data findings and analysis to both state and national staff▪ Tech stack included Android tablets, VAN / Mini VAN, Vertica, Google Fusion Tables, Excel

New York, Ny, Us

Managing tech, data collection, analysis, reporting, and VAN in Harris County outreach for the Affordable Care Act rollout, training 255 canvassers, launching, and debriefing 16 canvas leads daily ▪ Hiring / training Deputy Data Manager and supporting Canvass Manager and Operations Director▪ Tech stack included Android OS tablets, VAN / Mini VAN, Google Fusion Tables

Chicago, Illinois, Us

Managing voter file and volunteer data in President Obama’s re-election campaign, translating advanced analytics and voter modeling data into actionable intel for field ops; analyzing real time data for progress-to-goal reporting▪ Tech stack included VoteBuilder, MS Access, Excel, Google Drive

Vancouver, British Columbia, Ca

Creating and conducting user experience studies on browsing, reading environments, and interface design, e.g., dynamic table of contents, workflow, bubbliness, as part of sub-group of Implementing New Knowledge Environments▪ Producing actionable data on incorporating digital tools in humanities research through user feedback

Us

Coordinating and managing voter file data for party officials and campaigns▪ Troubleshooting and problem solving for 5K users of Texas VAN▪ Leading statewide training sessions▪ Managing and tracking invoicing and access while composing relevant communication

Austin, Texas, Us

Filing, tracking, and managing over 4500 bills and resolution during 81st legislative session▪ Managing Notice of Intent and releasing bills to committees and Engrossing & Enrolling▪ Preparing bills and amendments for floor action

Directed field strategy for Texas Senate District 11 campaign▪ Managing voter contact efforts via block walks and phone banks▪ Assisting in organizing and staffing events and managing volunteers▪ Coordinating Galveston and Brazoria Counties for Texas Senate District 17 run-off election held on December 16th, 2008 including an all-volunteer virtual phone bank effort that called 3,500+ voters in final two weeks

Athens, Ga, Us

Moderating face-to-face data collection for two language assessment experiments with 200+ participants▪ “Rating of Teaching Assistants’ Speaking Proficiency” designed to study the effect of accented speech on students' perceptions of teaching assistant's competence▪ “TOEFL iBT Speaking Proficiency Scoring” designed to test the effectiveness of the spoken assessment sections of ETS's Test of English as a Foreign Language (TOEFL)

Teaching students how to ride competitively in the English style of hunters and jumpers▪ Training horses▪ Competing professionally▪ Assisting in barn management, customer service, and marketing of small business

Austin, Texas, Us

Combining clerical duties with research and planning for various international committees▪ Engaging in customer service, information management and innovation, project management, and creating content for publication

Athens, Ga, Us

Working on Tobacco Documents Project at UGA, funded by National Cancer Institute grant to develop a scientifically sampled corpus of health-related industry-internal tobacco documents under the direction of Dr. Don Rubin▪ Encoding documents into web-based xml format▪ Identifying relevant rhetorical devices for analysis (one of the documents became the source for my thesis research)

Charleston, Sc, Us

Selected by Philosophy Dept staff to improve student understanding of and performance in symbolic logic

Master Of Arts (M.A.), English Language And Literature/Letters

M.A., Linguistics

A.B., English And Latin