Brooke Henley Email & Phone Number

Wilmington, Nc, Us

Wilmington, North Carolina, United States

Greet and assist clients in a professional and friendly manner, addressing their fitness needs and promoting the benefits of Hotworx's infrared workouts.Sell memberships, packages, and merchandise, meeting or exceeding sales targets. Process transactions and manage customer accounts with accuracy.Maintain in-depth knowledge of Hotworx services, class schedules, and special promotions to effectively communicate benefits and features to potential members.Assist in planning and executing promotional events, workshops, and special offers to attract new clients and retain existing ones.Build strong relationships with members by providing excellent customer service, addressing concerns, and encouraging ongoing participation in classes.

Address guest inquiries, resolve complaints, and ensure a high level of satisfaction. Assist guests with special needs and accommodate any dietary restrictions or preferences.Work closely with fellow staff members to ensure effective communication, collaboration, and support, contributing to a positive and efficient work environment.

Maintain open and regular communication with parents regarding their child's progress, behavior, and any concerns. Provide updates on daily activities and milestones.Encourage and support the development of social skills, emotional intelligence, and problem-solving abilities through guided interactions and structured activities.