Brooke Hamilton Email & Phone Number

Austin, Texas, United States

Austin, Texas

• Manage high volume caseload of Workers’ Compensation claims while demonstrating a strong understanding of insurance industry’s legal complexities and attention to detail• Investigate and perform analysis of compensability including risk and reserves assessments • Provide superior customer service to policyholders and claimants by streamlining department processes and exhausting avenues to get answers and/or drive business results • Keep management team informed of claim statuses through consistent and clear communication

• Manage high volume caseload of Workers’ Compensation claims while demonstrating a strong understanding of insurance industry’s legal complexities and attention to detail• Investigate and perform analysis of compensability including risk and reserves assessments • Provide superior customer service to policyholders and claimants by streamlining department processes and exhausting avenues to get answers and/or drive business results • Keep management team informed of claim statuses through consistent and clear communication

Austin, Tx

• Coordinated half-day children’s workshops each month including event planning, in-store advertising and workshop facilitation to develop relationships with local community and increase store visits• Helped on-board new employees by conducting week long new hire trainings and familiarizing staff with store technology including computer systems, registers, scanners and other equipment• Assisted Store Manager with day-to-day logistics by fixing time sheets, ordering supplies and printing daily paperwork; noted for approachable, go-getter personality and dedication to customer service• Managed bookkeeping by creating bank deposits, investigating shortages/overages and verifying that the vault is properly balanced

Georgetown, Tx

• Developed and implemented lesson plans for 1st grade class, administered testing, tracked and analyzed class performance; partnered with fellow grade level teachers to create thematic units• Conducted group and one-on-one math, reading and writing activities; hosted parent conferences• Developed excellent rapport with students and parents; fostered a classroom environment conducive to learning and promoting excellent student engagement

Austin, Tx

• Coordinated private and corporate events including agenda planning, menu development, organizing cross department resources, putting up decorations and ensuring the event runs smoothly• Managed client communications; listened to client needs and presented ideas to their requirements• Worked with suppliers, contractors, employees, wait staff and many other parties at the same time to deliver a superior customer experience for clients and guests