Brooke Hines Email & Phone Number

Washington D.C. Metro Area

South Beach, Miami

Work with managers to supervise, coach, and train all front of house employees and ensure the staff has working knowledge ofall pertinent hotel information.• Respond to escalated guest issues and determine appropriate actions to resolve problems in a positive and timely manner.• Partner will internal departments and local vendors to create new and unique experiences for our guests.

Atlanta (Buckhead), Ga

• Coordinate all pre-arrival services and amenities for guests to ensure their stay is memorable. • Organize and execute personalized experiences to create guests for life. • Serve as a liaison between guests and other internal departments, as well as outside vendors.

Greater Atlanta Area

• Process guest check-ins in a professional and timely manner, all while giving the guest a memorable check-in experience.• Confirming all payment types and charges such as room and tax, cash, credit cards and company vouchers.• Supply guests with information about the local area and being able to identify what places best fit their needs.

Athens, Georgia Area

• Organize, plan, and contract all rental events for the University of Georgia Athletic Association venues. • Provide hospitality to over 15,000 donors through helping to promote and facilitate all premium seating areas for UGA football, basketball, gymnastics, and baseball events.• Oversee all official media outlets for the Georgia Athletic Hospitality office, including Twitter, Facebook, Instagram, and the official website.

Athens, Georgia Area

• Demonstrate exceptional service and quality at UGA sporting events to create an enjoyable game day experience to premium seat holders.• Welcome guests at the gate while checking tickets and affixing wristbands.• Available to direct guests, answer questions and provide excellent customer service.

Athens, Georgia Area

• Assisted in coordinating events for 300+ members of the sorority by booking venues, arranging food and beverage, providing appropriate decor, and ensuring a safe atmosphere for attendees.• Prepare budgets and execute events under the budget.• Work with sorority members to meet their expectations of events.

Columbus, Georgia Area

• Worked with team members to build and organize the new Gap Outlet to prepare for the grand opening.• Provided excellent customer service once store opened by engaging with customer in order to determine their individual needs.• Restocked and maintained a clean and organized sales floor.• Maintained a working knowledge of the company's procedures.

Athens, Georgia Area

• Manage the opening jobs of servers to ensure that the restaurant was ready to open nightly by checking cleanliness of dining area, ensuring karaoke room's technology was working, and assign servers to karaoke parties.• Greet guests personally and over the telephone.• Ensure all orders are filled in a timely manner while helping serve and take orders when necessary.