- Facilitated IT onboarding for new employees, overseeing email setup, password management, and orientation to Microsoft products, while ensuring accurate access to distribution lists, shared mailboxes, and security groups.- Managed vendor relationships, including IT and maintenance partners, to ensure operational efficiency and support for over 100 machines, while improving the integrity and security of the organization's domain and online presence.- Provided executive support through documentation, strategic planning, and scheduling for various organizational initiatives.- Led physical building operations for a team of 30 in-office staff and interns, ensuring a well-maintained, professional environment that supported daily operations and organizational goals- Streamlined internal communication, making sure organizational priorities were clear across departments.

- Taught water safety and swim techniques to students of all ages and skill levels, tailoring instruction for private and group lessons.- Encouraged confidence and skill development through engaging and energetic teaching methods.- Collaborated with parents and students to set achievable goals and track progress in a supportive, inclusive environment.- Developed lesson plans that balanced fun and skill acquisition, ensuring a positive and safe learning experience for all participants.

- Conducted patient interviews and assessments for a nationwide, multi-site clinical research study focused on dementia prevention and health outcomes.- Collaborated with clinicians and research staff to collect data and ensure compliance with study protocols.- Assisted in patient recruitment and informed consent processes and maintained meticulous records to support accurate research data management.- Acted as a key point of contact between study participants and research teams, ensuring smooth communication and addressing participant needs.

- Instrumental in the success of the restaurant, contributing to it winning 'Best New Restaurant' the year it opened.- Developed a robust cocktail menu and implemented operational strategies that supported high-quality customer experiences.- Managed front-of-house staff, ensuring a high level of team collaboration and smooth day-to-day operations.- Delivered comprehensive training for staff on drink preparation, customer service, and maintaining operational standards.

- Coordinated care services for survivors of interpersonal violence, gathering and managing sensitive personal information to ensure appropriate clinician-client matches.- Provided emotional support and empathetic communication to clients during high-stress situations, fostering trust and rapport.- Collaborated across multiple departments to streamline referrals and ensure clients had access to necessary internal and external resources.- Managed multiple priorities and time-sensitive demands, triaging urgent needs to maintain an efficient and compassionate service delivery.- Conducted intakes and assisted in case management processes, ensuring clients received timely and appropriate care tailored to their individual needs.

- Led the Alternative Housing Program, providing survivors with safe and stable housing options during the COVID-19 pandemic.- Connected clients to additional community resources, such as food, clothing, and transportation, to support their transition.- Documented client information and service interactions, ensuring smooth case management and adherence to program protocols.- Collaborated with external service providers and agencies to expand access to necessary services for clients.

- Managed bar operations and a team of 35 employees, ensuring exceptional service and smooth coordination of public and private events.- Oversaw administrative tasks including scheduling, payroll, new hire onboarding, and POS system setup, while playing a key role in implementing and configuring a new POS system to improve operational efficiency.- Trained and mentored staff, fostering a collaborative and customer-focused environment, positively contributing to staff and guest experience.- Leveraged strong leadership and organizational skills to maintain operational efficiency and exceed customer expectations.

- Led inclusive yoga classes for children and adults, creating a supportive and adaptable environment for students of all skill levels.- Designed and delivered creative, engaging yoga sessions that fostered physical confidence and mindfulness.- Built strong relationships with participants, enhancing community engagement and connection.

- Developed and led trauma-informed programs for women and families in transitional housing, offering holistic case management services.- Coordinated housing placements, support services, and resources, helping clients transition to safe, stable environments.- Managed client documentation and service plans, ensuring compliance with regulatory standards and program guidelines.- Provided crisis management, advocacy, and emotional support to clients, empowering them to rebuild their lives after trauma.

- Provided personalized, adaptive tutoring for a student with learning difficulties, resulting in significant academic improvement.- Collaborated with parents to tailor lesson plans and track progress, ensuring alignment with the student's goals and learning style.- Applied creative problem-solving techniques to keep the student motivated and engaged throughout the tutoring process.