Brooke Bieber, Ccufc Email & Phone Number

Eastpointe, Michigan, United States

Eastpointe, Michigan, United States

•Implemented procedural changes to increase compliance with organizational standards. This resulted in member center's first internal audit with zero findings.•Created spreadsheets and instituted quality control accountability with team to eliminate outstanding loan exceptions, reduce business account exceptions by 96% and consumer account exceptions by 61%.•Led team during absence of Member Center Manager for extended durations, including three consecutive months.•Spearheaded team member engagement activities to meet organizational WAR WIG.•Dedication to development of team members through one-on-one coaching sessions to improve Key Performance Metrics and explore career potential.

Roseville, Mi

•Chosen as ambassador for CCCU in successful merger from FME Federal Credit Union to CCCU.•Acting Member Center Manager at St. Clair Shores member center from July 2019 to December 2019.•Created in-depth PA Task List checklist and coached team through 1-on-1 meetings to facilitate growth of team members in all aspects of their roles. •Involvement with PPP loan/business account initiative resulting in business/personal account cross reference project requested by senior management.•Recognized by senior retail team and lending team for high lending production, minimal lending errors and high debt protection coverage. Requested to join lending project.•Co-Chair of PA Team Lead quarterly meetings from Feb. 2020 to May 2021. Created agendas, secured speakers, facilitated meetings and created meeting minutes.•As a result of leadership and coaching, member center consistently recognized for low error ratios for account openings, loan applications and closings, and IRA transactions.•Chosen to participate in new IRA interface testing and as a Subject Matter Expert for Marijuana Related Business (MRB) account openings.•Helped successfully transition St. Clair Shores team to new Roseville member center - trained team on ATM, cash recycler and coin machine operations.

Warren, Mi

•Consistently exceed personal member center goals and recognized as one of the top performing Personal Advisors.•Received multiple Member Service Awards in recognition of perfect service satisfaction, promoter and member effort scores.•Chosen to represent The Give Big Committee as a committee member in 2018. Elected to perform social media and Simon (intranet) updates on behalf of the Committee.•Organized and led multiple volunteer-based Give Big Events during Give Big Month 2018.•Mentor existing and new team members with sales and service, with a keen focus on IRA transactions and Trust/Estate/Business accounts.•Effective in managing operational requirements and procedures in a retail credit union.•Consistently provide exceptional service and sales to Warren membership.•Actively solicit new membership and additional GBR opportunities to exceed organizational War WIG. •Model desired results to existing and new team members to develop and drive commitments and behaviors.•Resolve member complaints/problems timely and effectively in order to create/foster member trust and prevent member dissatisfaction. •Maintain knowledge of and adhere to Community Choice's internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies.•Work closely with member center leadership to acknowledge and reward positive behaviors from team members and promote team engagement.

Pacific, Wa

Omaha, Ne

Grosse Pointe, Mi

Licensed in Series 6, 63 and Life

Grosse Pointe Woods, Mi

•Oversee and manage banking team with focus on maintaining institution integrity and compliance of bank policies and procedures. •Continually develop ways to build strong customer relations in the changing marketplace ensuring strong client base and security of revenue growth. •Demonstrate comprehensive knowledge and experience with current bank products, including, but not limited to strategic financial planning solutions as well as day to day personal and business banking duties.

Clinton Township, Mi

Sterling Heights, Mi