Brooke Krol Email & Phone Number

Elkhart, Indiana, United States

● Work with schools across 3 districts to schedule eye screenings, exams, and provide glasses to students● Set-up/Breakdown of mobile unit including handling expensive eye equipment/machines, lenses, frames, paperwork● Dilate students from 1st- 12th grade along with using Pupillary Distance and AR machines to gather prescription● Help students pick out frames, read lenses, and cut lenses on mobile unit to send to students.● Data entry for Laser Fiche, Esselor, and excel docs to track schedules, prescriptions, ordering, and receiving glasses● Keep office organized by tracking inventory, preparing mobile unit for the day ahead, updating whiteboard to-dos andassigning tasks

Chicago, Il

• Set up and break down all coffee/beverage requests, catered meetings and special events• Order, track and stock inventory and supplies for the office; schedule office repairs with the building and outside vendors as required• Reserve, set-up and break down conference meeting rooms throughout the day and coordinate any food and beverage needs through catering orders, set-up, and hosting breakfasts and lunch meetings – considering dietary needs, personal preferences and cost• Manage the office calendars, mail/package delivery, incoming calls, catered lunches, and other onsite and offsite activities and projects• Create a gracious and warm atmosphere through the provision of accurate scheduling and communication in all interactions to build loyalty with guests and team members• Preparing weekly schedules for office interns to assist with front of house and office administrative duties• Exhibit a gatekeeper mentality for our company and staff• Works with the Design and Procurement teams to facilitate vendor selection and schedule weekly vendor presentations• Maintains a show - room ready office in front and back of house spaces

Destin, Florida

Guest Service Agento Generated information packets that included reservation and property information for guestso Successfully resolved guest issues including billing discrepancies, quality of property concerns, service issues, etc.o Completed check-in process with guests for off-site rental properties spanning over 50 resorts along the Emerald Coasto Performed clerical duties such as sending and receiving company faxes, emails, and deliverieso Answers incoming telephone calls and determined appropriate personnel or department to transfer too Embraced the Count On Me! Wyndham Philosophy while working with a team of 2-5 to provide outstanding customer service for both internal customers (departments/co-workers) and external customers (property owners and rental guests)Unit Inspector/Housekeepingo Conducted condo/home inspections to ensure the quality and cleanliness of units prior to guest arrivalo Effectively communicated room quality issues to the appropriate team leader and verified that the issue was resolvedFixed minor maintenance issues

Bloomington, Indiana Area

• Worked closely with event supervisor to understand the needs and goals of customers to successfully plan Halloween party for 300+ attendees.• Collaborated with group members to create an event plan (event concept and design, marketing plan, financial plan, contingency plan, evaluation process). • Researched and solicited sponsorships and donations for event resulting in minimal expenses.• Performed set up and tear down of event.

Bloomington, In

• Responsible for functions including employee schedules/payroll, facility security/maintenance, and oversight of contracted services• Earned recognition for recommending new process for tracking status of lease negotiations and rental payments resulting in significant time savings and improved client relations.• Talent for developing and supporting tenant/homeowner relationships leading to full occupancy rates for 68 fully-furnished corporate rentals, resulting in renewal of short-term leases. • Coordinated all aspects of housekeeping, ensuring that each maid met health and safety standards for our fully-furnished rentals.• Arranged hiring, training, and ongoing professional development of staff.• Proficient in using databases such as GIS, MLS, and Mibor Indy to update property listings and research real estate trends.

Chicago, Il

• Greeted all customers in a friendly, upbeat manner. • Executed cash transactions quickly and accurately to optimize productivity.• Handled products and equipment in accordance with safety and sanitation guidelines.• Sliced, served, and packaged specialty cheese.• Broke down heavy pallet loads of cases, boxes and bags. • Set up tents, arranged and stocked displays.

Bachelor Of Science (B.S.), Tourism, Hospitality, And Event Management

Activities and Societies: • Participated in the Student Event Planning Association (SEPA) • Member of Transfer Student Advisory Board.

Education record

Activities and Societies: • Representative at Large for Joliet Junior College Student Government • Enrollment Management Committee •.

Education record

Activities and Societies: • Student Government • Peer Helpers • Leo Club • Varsity Golf • Varsity Soccer