- Coordinated with support teams to better understand and resolve member inquiries.- Cross-functional in areas such as: Corporate Wellness, Apparel, Hardware & Software and Membership Inquires.- Assisted with members with troubleshooting Bikes, Treads and Software. Operating in multiple system to complete a members inquiry.- Deescalated issues with members via internal knowledge databases and real-time communication with specialists and subject matter experts.- Elevated the Peloton Member experience by interacting with Members directly by phone, live chat, and email to resolve problems as needs- Assisted in Beta Alpha Testing- Worked on special projects as needed with backlog

- Researched and identified event materials, and created educational materials and marketing collateral.- Provided assistance to the Event Manager with business operational needs like maintaining stock supplies, socialmedia presence and, inventory supplies.- Created and pursed small events beginning to end as well as the distribution of information, materials andmarketing protocols.

- Assumed responsibility for all operational control in the absence of the General Manager by executing daily and weeklycompany reports.- Fulfilled administrative functions, including but not limited to banking operations and daily checkouts.Performed a seamless training process for all store associates by training new hires in an intensive one-week program.- Ensured promotion and growth of catering and B2B Sales through sales calls, community activities, and completion of alldelivery orders.- Overlooked FIFO rotation for all products in FOH and BOH including unproduced and produced ham and turkeyproducts.Selected Achievement: Top Sales Store in District of 13 stores: January 2019 - March 2019

- Demonstrated leadership by conducting one-on-one interviews with potential candidates.- Oversaw planned weddings and assist with overall wedding functions. - Coordinated and addresses the guest needs in a timely manner through communication of other departments and management. - Handled guest check in/out in a timely manner. - Answered phones with assisting guest needs.

- Internship with Disney College Program serving as Quick Food and Beverage at All Star Movies Resort (Jan-May) and Animal Kingdom Asia Foods (May-July) in Walt Disney World, Orlando, Florida.- Provided exceptional customer service through constant interaction with guests- Followed Disney's Four Key Basics by providing a safe, efficient eating experience while still maintaining integrity and good show.- Demonstrated strong interpersonal skills in a high volume area through multitasking under pressure.- Partnered with multiple departments to provide excellent service for all guestsDisney Class: Disney Heritage and Environmental Integration; Disney University

- Checked guests in and out in a timely manner- Provided information to guests about the property- Handled money transactions and maintained a balanced cash drawer at the end of each shift- Received and input membership, program, and in-house transactions into hospitality software- Assisted guests' needs by answering phone calls

- Provided excellent customer service by following the YMCA's core principles regarding honesty and respect- Worked with people with all ages and supervised various athletic programs including but not limited to Capture the Flag, Flag Football, Volleyball, and Tennis- Cleaned facilities, operated telephones, and kept careful records of all cash boxes- Promoted safety in the workplace by providing careful oversight to all guest and staff programs