Brooke Phillips Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

- Write engaging copy to convert strategic findings into effective, successful branding.- Deep research and environmental scanning to build understanding of client needs.- Drive project completion and manage ongoing deadlines.- Nurture client relationships via email and weekly meetings.

- Craft persuasive marketing copy for a wide range of sex toys, lingerie, bondage items and sexual health essentials.- Write, build and maintain online buyer’s guides, articles and blog posts, with attention paid to SEO needs.- Develop product and category video scripts for presenters.- Attend product launch meetings and coordinate with other teams to meet launch deadlines.- Collaborate with the wider Editorial Content team on site-wide campaigns via the content calendar plan. I was my team’s tech expert when we changed from an in-house CMS to an external SAAS package and also trained new team members on our SAAS CMS. I voluntarily took on projects auditing our work and coordinated team efforts to improve our content.

Bath, United Kingdom

- 1st and 2nd line support resolving Qube PM runtime, access, and process errors.- Propose, develop, and complete system improvements and process updates.- Work with corporate clients and account managers to meet client expectations for system processes.- Manage data by testing new integrations, developing extraction reports and bulk uploading information.- Complete regular data audits to find areas of improvement or ongoing faults.- Write user guidance on Qube PM functions.- Complete out of hours system maintenance as necessary.

Bath, United Kingdom

- Create tenancy paperwork for new tenancies, lease renewals and registered deposits. File all draft and signed items in Qube PM.- Process notices of vacation and terminations, ensure a smooth check-out process for tenants, contact utility companies and local councils to update property liability.- Pay council tax/utilities on void properties on behalf of landlords.- Run reports and provide weekly updates for management.- Resolve tenant queries by phone & e-mail and log maintenance issues.

Toronto, Canada Area

- Develop and publish a user manual.- Create a database of venues by working with event planners and scouting locations.- Act as a media assistant to the Minister of Industry during a public event.- Co-op placement through Seneca College.

Ottawa, Canada Area

Kingston, Canada Area

Ottawa, Canada Area

Graduate Certificate, Technical Communications

- Graduated with distinction.

Bachelor Of Arts Honors (Bah), English Language And Literature, General