•Develops and maintains foundational relationships with key customer stakeholders and internal technical professionals as delivery leader of the account team and strategic partner to drive success for each customer's unique set of priorities and initiatives•Aligns and achieves customer business objectives by leveraging their investment in Microsoft Unified Support and Microsoft's technology roadmap to enable digital transformation•Collaborates with Account Team to create customer success plans and contribute to shared customer account plans•Leads program planning, customer-facing reviews, prioritization of engagements of key stakeholder and executive expectations that addresses agreed-upon customer outcomes•Proactively identifies growth opportunities and optimized product usage across each client's full IT portfolio

At HPE we make Hybrid IT simple, we power the Intelligent Edge, and we have the expertise to make it happen.•Key point of contact within account team to find and develop new business, maintain existing relationships, and lead IT sales processes to convert hardware, software and networking challenges into opportunities•Collaboration directly with internal cross functional teams as well as strategic partners to leverage successful IT transactions that maximize opportunity and overall impact to the customer•Successfully implemented plans within account team to streamline order management initiatives•Global Top Accounts: Wal-Mart, Toyota Motor North America, Southwest Airlines and subsidiaries

•FY2018 126% Quota Attainment

PFSweb is a global commerce services company. PFSweb helps leading brands deliver exceptional commerce experiences worldwide.•Responsible for interfacing with the client and functional areas, acting as the primary tactical day to day relationship owner to maintain overall e-commerce satisfaction for L’Oréal USA and various other cosmetic, skincare and beauty brands•Conducts daily communication with client contacts•Fulfills project related tasks in support of direct-to-consumer websites (i.e. setting discounts and promotions, checkout, website content, order management, and quality assurance)•Monitors daily business activities and drive action plans associated with client initiatives in regard to shipping and fulfilling accuracy and performance•Manages operational and project issues to resolution by working with internal functional teams•Responsible for management of financial performance by updating the P&L, creating and submitting invoices to Accounts Payable monthly, managing Accounts Receivable with the client, and communicating projected revenue shifts internally to identify and solve operational gaps•Extracts, produces and distributes accurate daily revenue and shipping unit reports in a timely manner•Runs standalone projects by working with the client and functional areas to gather scope, delegate project tasks, communicate project statuses internally and externally, and execute on deliverables within client approved timeline•Effectively manages multiple project requests between customer call center, multiple distribution center sites, and direct to client•JD Edwards ERP Software Experience•Primary Client Brands Supported: Kerastase, Shu Uemura, Shopsalon, Lancôme, Kiehl’s, Urban Decay, Giorgio Armani, Clarisonic, Yves Saint Laurent, Chanel, IT Cosmetics, NYX Cosmetics and more

•Successfully completed Retail Management Internship in 2012 in Women's Shoes•Maintained all department marketing and merchandising standards•Coached selling and merchandising in the moment•Provided legendary customer service•Promoted to Assistant Department Manager in 2014•Coached Activewear/Hosiery team to achieve 220% YoY account participation and a department revenue increase of 115% in 2015•Achieved all personal and department sales goals - Recognized as #1 salesperson in department of Women's Shoes in 2014, surpassing sales results of others on the team in the shoe business for decades•Built relationships with new customers and maintained client base•Reached out to customers to schedule appointments for upcoming sales, events, and promotions•Trained new salespeople•Department Experience: Women's Shoes, BP Shoes, Designer Shoes, Activewear, Swimwear, and Hosiery•Locations worked: North East Mall in Hurst, TX, Galleria Dallas and North Park Center in Dallas, TX

•Nationally Recognized Credit Achievement Ranking: Top 5 store in the nation for credit card applications submitted by one individual for two consecutive years at both store locations•Maintained store marketing and visual merchandising standards•Coached sales associates to achieve sales and credit goals•Merchandised new and existing product•Provided a special experience for the customer•Ensured that sales associates are on task and goals are accomplished each day•Built relationships with customers and team•Achieved individual and store sales goals•Locations worked: North East Mall in Hurst, TX and Golden Triangle Mall in Denton, TX

Introduced new students to the University of North Texas by the following:•Assisted new students and their families on how to navigate the campus•Provided campus tours and helped new students become more familiar with their learning environment•Facilitated ice breakers and interactive conversations between students•Provided open communication about any questions the new students had about college life•Acted out stage performances about possible campus life situations•Encouraged students to get involved on campus•Promoted spirit and traditions with chants and cheers•Taught students how to register for classes