Brooke Mclees Email & Phone Number

Three Forks, MT, US

In my role as an Account Operations Specialist at Archer, I remotely onboarded new customer accounts, established account processes, and conducted financial reconciliations. I also took on the responsibility of training new hires on these processes to ensure operational efficiency and client satisfaction.

Three Forks, Montana, United States

I joined American Bank as an Operations Specialist, where I successfully transitioned manual processes to remote operations, including cash reconciliation and card management. By streamlining large item review processes, I improved efficiency and accuracy, ultimately enhancing customer service and operational effectiveness.

In my role as a Teller Supervisor at Stockman Bank of Montana, I led a team of 4 tellers to provide exceptional customer service, verify transactions, and manage the cash drawer. During the COVID pandemic, I implemented alternating schedules to prioritize the health and safety of our staff and customers.

In my role as a Teller at Manhattan Bank, I was responsible for delivering exceptional customer service by verifying transactions, ensuring compliance, and managing the cash drawer. I worked closely with a team of 5 tellers to provide efficient and accurate banking services to our patrons.

In my role as a Senior Healthcare Documentation Analyst at M*Modal, I oversaw a team of transcriptionists, ensuring accurate and compliant transcriptions for healthcare providers. I conducted quality assurance reviews, provided educational trainings, and maintained client relationships across various medical specialties.