Sterling July 2012-March 2024Client Service Executive, Rocklin CA• Primary day-to-day contact for accounts over $2M in revenue, working directly with large-scale clients by e-mail, phone and on-site visits.• Acts as a liaison between account management, internal fulfillment departments and external clients to ensure that the screening check process runs effectively.• Conduct training's on use of systems (for both individuals and groups).• Ensure that requests and issue management are resolved in a timely manner to meet contractual SLAs and client expectations.• Received multiple customer accommodations for service excellence.

•Managed special projects such as Email Support, and Order Desk Contract Management.•Subject Matter Expert in contracts, Cisco WebEx Process and Procedures and Meeting Center for both CST and CST India.•Created and Implemented the CST Order Desk for both CST US and CST India. Processed all contracts submitted into the Order Desk within 24 hours. Process was successful in reducing contract errors and contract return rates from customers. Saved company revenue in credits due to customer, based on contract errors.•Designed a Training program to teach both CST US and CST India on contract processing and procedures. Successfully trained the CST India team so they could launch their own Order Desk, which allowed them to operate successfully on their own.•Regularly assigned escalations from management based on proven track record of resolution, and customer satisfaction.•Mentor for both CST US and CST India, trained new employees in contract processing, process and procedures, and products and services.•Member of the MOJO Committee, an Employee Morale Team, responsible for planning and executing events to build employee morale. Successfully planned and executed 3 events.