- Provide technical project management for all new Salesforce Implementation and Drupal Site Launch projects, coordinating the people and logistics to move the projects forward; Overall responsibility for success; Manage up and sideways as needed- Serve as primary staff on custom projects that include direct hire of Forum’s staff for hands-on support, design, development, and implementation.- - Custom project deliverables: Requirements gathering, Data migration, and Instance configuration, Release installation and testing, Custom training and technical and process documentation writing, Customized platform implementation/launch support- Manage consulting services change requests, budgets, and documentation- Manage KM Support Request Form processes including escalation and emergency response- Own and facilitate individual technical support requests working to resolution- Conduct periodic training sessions for system partners- Design strategy for the Documentation Framework which serves as decision filter for how and what the Collaborative documents- Manage annual review and preparation of the Documentation Roadmap to prioritize documentation gaps and opportunities- Manage the governance process for new and recurring clients by overseeing the annual Memorandum of Agreement, Partner Guide, and Budget Template processes- Manage the KM Documentation, KM Fundraising, KM Drupal, and KM Salesforce Working Group- Provide specific, relevant, actionable, timely feedback; Model receiving feedback well with calm and appreciation-Serve as Disability Inclusion Pledge Liaison

As a Manager, I began providing increased amounts of billable support to clients by conducting discovery calls, documenting requirements, drafting statements of work, and implementing solutions. I started project managing Drupal 9 website launches. I moved from an ownership role to a manager role for the KMCollaborative's annual Users Group, the weekly Office Hours calls, and governance processesI continued to serve on the internal Racial Equity Team.

As a Senior Associate, I owned the transition to a technical support request ticketing system in Asana for colleagues and members. I planned and hosted weekly knowledge management "Office Hours" calls by creating agenda, engaging volunteers to skillshare, managing the content post-production (documentation, notes, recordings). I engaged all new staff at KM Partner organizations; oversee the onboarding of new KM CEOs. I executed the annual "Users Group" which is an annual gathering for current partners of the KM Collaborative to connect with and learn from their peers.Towards the end of my time as a Senior Associate I was invited to begin serving on the Racial Equity Team focusing on Forum's internal racial equity work guided by Senior Director of Member Engagement & Partnerships.

With high priority, converted the department's internal fundraising tools (Emma > Pardot, Enterprise > Salesforce, eMembership > Form Assembly). With careful attention, I spent my time copywriting, copyediting, proofing, standardizing messaging and executing scheduling.I achieved CPR's fundraising goals of 1) acquisition, 2) retention, and 3) value development in various channels including: direct response (mail, inbound/outbound telefundraising) digital (website, email and marketing automation) and social (paid and organic) campaigns.I worked with Membership's vendors for better fundraising results and the best donor experience possible. I made sure my teammates were on the same page so our members got the correct information whenever and however they needed it. And I did my very best to represent the values and idealism of public media's funding model throughout the organization.*Served as a member of CPR Employee Benefits Committee*Served as a member of CPR Safety Team

I wrote, edited, and coordinated service and engagement messaging for Colorado Public Radio's thoughtful and powerful members. I ensured members get the membership information they need wherever they need it: mailbox, inbox, digital and social media, and on-air.Our members make in-depth news and music discovery available for all Coloradans, and for that I am so grateful. They are, simply put - the very darn best!

I engaged with members to provide the best donor service in public media by being Grateful, Authentic, Timely, and Transparent.

At Colorado Association of Funders I served members, worked with partners and ensured the success of all programming.Member Engagement-Processed member dues and maintained member records in Salesforce-Managed peer and affinity networks to improve member engagement-Worked with Executive Director to implement strategic plan-Produced quarterly membership, program, and dashboard reports for Board of DirectorsProgram Management-Directed program curriculum development, logistics, and financial reconciliation-Continuously evaluated effectiveness of programs-Designed quadrennial next-day election debrief for 80 philanthropic professionals-Raised $49,655 through advocacy program with 2 external partners for 230 nonprofit professionals-Oversaw office relocation (VOIP, email system, cloud file storage)Communications-Published and curated monthly member and resource newsletters-Increased electronic contact base by 37%-Created program communications to increase ticket sales

Managed spring quarter of membership programming with regional and national colleaguesStreamlined onboarding of new staff while leadership prepared to resignCollaborated with the Directors of Member Engagement and Communications to ensure seamless staff transition of files and processesHighlight: Provided professional learning opportunity for Communications Intern through 1-on-1 job shadowingHighlight: Managed talent acquisition for vacant Executive Assistant/Office Manager position, including streamlining hiring process and vetting applicants for President to phone screen

Managed production of annual report on Connecticut’s philanthropic data, which analyzes giving by individuals, foundations and corporate giving programsAnalyzed program evaluations and annual member survey to respond to members’ needs and interestsManaged logistics for 10 funder networks (affinity groups, peer networks, and regional networks)

Lead data-sharing campaign, “Get on the Map” via campaign marketing, member recruitment, peer-to-peer engagement within CCP membership; collaborate with national partners on growth strategiesMonitored the state and federal legislative fields for philanthropic news; produce concise fact sheetsHighlight: Recruited 16 new campaign members to “Get on the Map” campaign

Processed 66 live and silent auction items, and established connections with 150+ new prospectsOrganized logistics for 200+ guests at PCM's annual gala netting nearly $67,000

Developed and implemented syllabus, initiated class discussions/activities, & evaluated student work

Coordinated daily operations for the fast-paced offices of the President and Vice President

Contacted constituents of PC and raised $14,165 total dollars for the PC Fund and Angel Fund

Compiled new/social media resources for Welcoming Rhode Island program's user interface

Facilitated client referrals (from agencies/social workers), new client interviews, & volunteer training