I have played a pivotal role in transforming business operations through the implementation of an advanced Customer Relationship Management (CRM) system, revolutionizing record keeping and enhancing customer retention. This strategic move has empowered our team to efficiently track interactions, preferences, and history, fostering stronger customer relationships and personalized engagement. Additionally, I spearheaded the migration from a paper-based approach to a streamlined digital accounting system, Xero. My responsibilities span processing accounts receivable and payable, conducting end-of-month reconciliations, and meticulously preparing Business Activity Statements (BAS), contributing to improved financial management and compliance.Moreover, I've strategically leveraged technology for business growth. I crafted and executed a dynamic social media strategy, bolstering our online presence and engagement with a wider audience. Recognizing the significance of a digital footprint, I also took charge of developing a robust website, enabling potential clients to access vital information effortlessly. This digital transformation has not only modernized our brand image but also opened new avenues for attracting and retaining customers. Overall, my proactive approach to technological integration and strategic digital initiatives has significantly contributed to the business's operational efficiency, financial stability, and market reach.

Under the broad direction of the Deputy General Manager, Academic Support the incumbent will lead the Operations team within the Academic Support Unit. The incumbent will be responsible for ensuring the successful delivery of efficient and effective services to support academic delivery, including the provision of a wide-range of administrative support for activities such as; financial management, coordination of human resource activities, space management, procurement including contract management and travel booking, and website content management. The Team Leader, Operations will work collaboratively with internal and external stakeholders, to provide strategic support to the Deputy General Manager, Academic Support. The incumbent will be required to review, evaluate and design business processes in a collaborative manner to ensure the appropriate allocation and utilisation of University resources and a high-quality stakeholder experience.

The School Administration Officer is a leadership role responsible for managing a team through the provision of high-level support to the Head of School, with dotted line accountability to 90+ academic staff members. With the core mandate of instigating, overseeing and managing the schools wide range of administrative and financial functions, associated role functions include:• Delivered high quality support services to academic staff, with key accountability for providing effective leadership and direction to staff to enable the efficient completion of tasks via the preparation of schedules, meeting with staff regularly to discuss planning schedules and progress, identifying and managing reporting mechanisms• Ensured the provision of accurate information to a high standard, and established the review and feedback processes• Provide support and advice for program acreditation. Review external accreditaiton requirements and gather data in conjuntion with relevant academic staff to prepare the required documentation.• Provided policy and procedural advice and support to staff relating to student matters and University policies Managed statistical reporting and analysis for review by the Head of School.

• Delivered high quality support services to academic staff, with key accountability for providing effective leadership and direction to staff to enable the efficient completion of tasks via the preparation of schedules, meeting with staff regularly to discuss planning schedules and progress, identifying and managing reporting mechanisms• Ensured the provision of accurate information to a high standard, and established the review and feedback processes• Provided policy and procedural advice and support to staff relating to student matters and University policies Managed statistical reporting and analysis for review by the Head of School.

• Delivered high quality support services to academic staff, with key accountability for providing effective leadership and direction to staff to enable the efficient completion of tasks via the preparation of schedules, meeting with staff regularly to discuss planning schedules and progress, identifying and managing reporting mechanisms• Ensured the provision of accurate information to a high standard, and established the review and feedback processes• Provided policy and procedural advice and support to staff relating to student matters and University policies Managed statistical reporting and analysis for review by the Head of School.

• Delivered high quality support services to academic staff, with key accountability for providing effective leadership and direction to staff to enable the efficient completion of tasks via the preparation of schedules, meeting with staff regularly to discuss planning schedules and progress, identifying and managing reporting mechanisms• Ensured the provision of accurate information to a high standard, and established the review and feedback processes• Provided policy and procedural advice and support to staff relating to student matters and University policies Managed statistical reporting and analysis for review by the Head of School.

The Queensland University of Technology (QUT) is a major Australian university with a global outlook and a real-world focus. They are one of the nation’s fastest growing research universities and their campuses offer high quality learning, teaching and research spaces to better meet the needs of students, academics and researchers. Core role deliverables included:• Assisted in the development, implementation and maintenance of systems that would permit the Institute to efficiently and effectively meet its strategic goals in accordance with University policy and procedures• Responsible for the implementation of administrative systems including the documentation of procedures and project documentation• Provided information and advice on University policies, procedures and regulations to Institute staff and students.

• Responsible for ensuring compliance with government requirements under the Research Training Scheme (RTS) and other Commonwealth scholarships, including the provision of effective administration, and the timely and accurate post- award research contract and financial administration including milestone, progress, expenditure and final reporting• Provided central coordination for all Higher Degree by Research (HDR) student scholarships, including fee waivers and living stipends, and HDR compliance matters• Undertook key support functions for researchers in relation to post-award research contracts and financial administration.

• Oversaw a range of services to provide support to students throughout their study, with the services encompassing admissions, enrolments and graduation• Managed student records, daily student enquiries and provided a range of advice on policies, procedures and processes to assist students fulfil their educational goals• Provided support and advice to academic staff on all matters relating to students and their progression.