Brooke Seiden Email & Phone Number

Washington, DC, US

• Conduct live 1-on-1 tutoring and paper review sessions with college students across the country through an interactive digital platform to improve their English language skills
• Proofread, edit, and make detailed marginal notes on papers at a rate of 5 minutes per page, summarize and personalize suggestions for improvement
• Communicate with professionalism and patience during live sessions to help students brainstorm ideas, understand English rules, and self-correct

• Worked closely with up to 8 clients to develop a trusting partnership and manage strategic outbound lead generation campaigns consisting of targeted, thoughtful emails and display ads
• Innovated campaign pivots, led weekly client meetings, prospected for best-suited leads, A/B tested messaging, monitored inboxes, tracked data to uncover patterns and ensured key benchmarks for open/lead/reply rate.
• Collaborated with copy team, engineers and management to deliver quality and efficient client service

Tampa, Florida, United States

• Maintained a CRM database (Follow Up Boss) with 70,000+ contacts by overseeing lead distribution, creating automations via CRM and Zapier to improve processes and crafting engaging email drip campaigns
• Managed social media accounts with 11,000+ followers by planning posts in Airtable, graphic designing in Canva, editing vertical video, writing thoughtful copy, scheduling in Meta Business Suite and monitoring audience.
• Expanded digital footprint by writing SEO powered blog posts, monitoring ad performance and tracking lead conversion from various platforms including web traffic, Google My Business and Google Ads
• Crafted training materials including online courses in Coassemble, visual guides in Scribehow, videos in Loom, hardcopy manuals, 100-200+ slide Powerpoints, instructional handouts and departmental SOPs
• Developed and oversaw a comprehensive onboarding and offboarding process run in monday.com with detailed instructions and external system integrations
• Handled office coordination duties including supply requests, vendor relations, inter-departmental communication, event scheduling, meeting preparation and file management

Tallahassee, Florida Area

• Facilitated courteous correspondence between administration, staff, students, and parents
• Oversaw administrative tasks including answering phones, sending professional emails, organizing paperwork, maintaining student files, and being a knowledgeable point of contact for campus resources
• Resolved customer disputes, managed time sensitive tasks such as check in/out, remained poised under medical or safety emergencies, and ensured privacy of sensitive information per HIPAA

Pembroke Pines, FL

• Supervised 40 art and theatre campers ages 5-14 during daily activities and off-site field trips with direct responsibility of theatre camp students
• Co-created 4 shows in an 8-week period each with a cast size of 15+
• Led engaging theatre warm-ups, acting exercises and daily crafts, assisted with playwriting, directing, prop making and backstage crew work