• Conduct live 1-on-1 tutoring and paper review sessions with college students across the country through an interactive digital platform to improve their English language skills• Proofread, edit, and make detailed marginal notes on papers at a rate of 5 minutes per page, summarize and personalize suggestions for improvement• Communicate with professionalism and patience during live sessions to help students brainstorm ideas, understand English rules, and self-correct

• Worked closely with up to 8 clients to develop a trusting partnership and manage strategic outbound lead generation campaigns consisting of targeted, thoughtful emails and display ads• Innovated campaign pivots, led weekly client meetings, prospected for best-suited leads, A/B tested messaging, monitored inboxes, tracked data to uncover patterns and ensured key benchmarks for open/lead/reply rate were met• Collaborated with copy team, engineers and management to deliver quality and efficient client service

• Maintained a CRM database (Follow Up Boss) with 70,000+ contacts by overseeing lead distribution, creating automations via CRM and Zapier to improve processes and crafting engaging email drip campaigns• Managed social media accounts with 11,000+ followers by planning posts in Airtable, graphic designing in Canva, editing vertical video, writing thoughtful copy, scheduling in Meta Business Suite and monitoring audience engagement• Expanded digital footprint by writing SEO powered blog posts, monitoring ad performance and tracking lead conversion from various platforms including web traffic, Google My Business and Google Ads • Crafted training materials including online courses in Coassemble, visual guides in Scribehow, videos in Loom, hardcopy manuals, 100-200+ slide Powerpoints, instructional handouts and departmental SOPs• Developed and oversaw a comprehensive onboarding and offboarding process run in monday.com with detailed instructions and external system integrations• Handled office coordination duties including supply requests, vendor relations, inter-departmental communication, event scheduling, meeting preparation and file management

• Facilitated courteous correspondence between administration, staff, students, and parents• Oversaw administrative tasks including answering phones, sending professional emails, organizing paperwork, maintaining student files, and being a knowledgeable point of contact for campus resources• Resolved customer disputes, managed time sensitive tasks such as check in/out, remained poised under medical or safety emergencies, and ensured privacy of sensitive information per HIPAA

• Supervised 40 art and theatre campers ages 5-14 during daily activities and off-site field trips with direct responsibility of theatre camp students• Co-created 4 shows in an 8-week period each with a cast size of 15+• Led engaging theatre warm-ups, acting exercises and daily crafts, assisted with playwriting, directing, prop making and backstage crew work