Brooke Stafford Email & Phone Number

Fort Lauderdale, Florida, United States

Project Management• Oversee and coordinate the smooth transition of new clients who retained the firm to the legal team• Carefully manage new client projects, accounts receivable, and implementation of policies and procedures• Experience with project management systems like Trello and ClickUp• Participate in weekly department meetings, and maintain KPIs, data, and metrics• A critical thinker who solves problems and assists in maintaining the operations of the Intake Department. Client Engagement & Customer Service• Answer incoming calls from potential new clients in need legal advice and representation, gather intake information, and make notes about client’s case for legal team• Convey confidence and show empathy to our new potential clients who contact the firm by phone, web form, or live chat• Ability to understand the sales process and how intake plays a vital role in the success of that process• Coordinate consultations between new clients and legal team • Processing new client intake paperwork in case management system• Draft and deliver new client retainer contracts• Follow up with potential new clients who have not yet retained the law firm • Maintain a tracking system to monitor leads, new clients, and referral sources • Created and implemented training on client intake policies and procedures to meet the firm’s customer service standards • Treat a call or meeting at 4:30 on a Friday (or the weekend) with the same care and compassion as one on a Monday morningCustomer Relationship Management (CRM)• Consulted with law firm’s administration on Salesforce best practices to meet the needs of the law firmAccount Receivable• Communicated to clients regarding overdue invoices to collect and arrange payments to bring all accounts current• Audited historical invoices to ensure accuracy after the transition to Salesforce.

Greenville, North Carolina, United States

• Tutored students from all undergraduate schools to aid in understanding philosophy and its disciplines• Met with students one on one and in groups as large as 30 to assist in understandings the pillars of philosophical thinking, primarily: ethics, metaphysics, logic, epistemology, and political philosophy

Havelock, North Carolina, United States

• Promoted to top level of Quality Assurance Division and acting sole representative of the ordnance division.• Build effective relationships and foster an open line of communication between aviators and maintenance staff to ensure problems were communicated swiftly, and solutions were implemented in a timely manner. • Led maintenance mishap investigations, gathering statements, thoroughly inspecting the aircraft for damages, and delivering reports up the chain of command in timely manner. • Researched updates to technical publications and ensured that they were implemented within the various maintenance divisions. • Researched and analyze trends as well as the processes and procedures of Naval Safety SOPs to increase the quality of the maintenance performed• Maintained and audited multiple maintenance critical programs to ensure the safety of workers and production, as well as attention to detail and compliance with the Naval Aviation Maintenance Programs. • Oversaw the Aircraft Armament and Equipment program ensuring that all the logs and records for any serialized armament item was maintained from the shops to Maintenance Administration via logs and records cards in logbooks and computer systems.

Havelock, North Carolina, United States

• Promoted to supervise >30 Marines, led and managed shop mentorship program to ensure accountability amongst the Marines with the non-commissioned officers, staff non-commissioned officers, and officers. • Demonstrated empathy and understanding of Marines to build trust and effective relationships to foster their personal and professional development • Forward deployed in the Middle East, supervised, and advanced the integration and testing of a brand-new weapons system while also configuring and launching combat operations.

Havelock, North Carolina, United States

• Promoted to this position to manage the desk, providing a welcoming environment, and communicating with all levels of incoming personnel to directly problem solve or direct them to the correct department.• Familiar with the provisions and responsibilities of the programs that Quality Assurance monitors.• Took morning meeting with Maintenance Control and ensured that the priorities for the day were accomplished timely and efficiently. • Inspected all work and complied with the required Quality Assurance inspections during all maintenance actions performed by the Ordnance division.• Spot checked all work in progress, completing a thorough final inspection when the work was completed and completing the work order assigned for the project. • Represented Quality Assurance within the ordnance division.

Havelock, North Carolina, United States

• Performed the inspection, maintenance, and repair of aircraft armament equipment as well as the manual loading of high explosive ordnance aboard combat rotary and fixed-wing aircraft • Performs inspection of ammunition and explosives, arms and de-arms aircraft, and conducts scheduled maintenance and repair of the aircraft’s ordnance system and mechanical parts. This includes (although not limited to) testing, troubleshooting, and repair of in-flight and ground failures of the aircraft armament system• Issued and maintained Federal Secret Clearance.

Master'S Degree, Liberal Arts And Sciences/Liberal Studies, 4.0

Bachelor Of Science Of University Studies, American Foriegn Policy And Political Theory, 4.0

Activities and Societies: Phi Sigma Tau Philosophy Honor Society