Brooke Stacey, Msn, Rn Email & Phone Number

United States

Provide strategic account oversight, focusing on client success initiatives for six multi-hospital accounts. Demonstrate excellence in client engagement, project initiation, and support escalation management, driving substantial revenue retention and customer success. Utilize in-depth understanding of hospital workflows to recommend solutions to customers. Lead steering meetings, hospital site visits, and ensure participation in customer-hosted events. Align company initiatives with customer's critical success factors, and collaborate internally to ensure customer success.

Greater Nashville Area, Tn

Served as Subject Matter Expert, contributing to the design and development of instructional materials by providing insights into hospital operations and functionality. Worked with customer CNOs, CIOs, and Clinical Informaticists to customize course content. Conducted successful virtual training sessions utilizing GoToMeeting, GoToWebinar, GoToTraining, and WebEx.

Nashville, Tennessee, United States

Hired to ensure the success of orientation and clinical systems training for newly hired clinical staff through ongoing feedback mechanisms. Collaborated with multiple departments, including Physician Credentialing, clinic leadership, and the new hire educational department, to ensure adequate training.

Greater Nashville Area, Tn

Supported Administrative Directors by guiding and coaching 4 clinical staff leaders, 54 staff nurses, 12 care partners, and 7 medical receptionists on a 32-bed Postpartum/ Antepartum unit. 4500 + deliveries annually. Outpatient Clinic featured 22 nurses, 18 patient care technicians, & 3 medical assistants of a large ambulatory OB/GYN center with 36 exam rooms and 2 procedure rooms; supervised 6 call center triage RNs; 300 – 400 scheduled patient visits/day. Supported 75 providers including physicians, NPs, and CNMs.

Greater Nashville Area, Tn

Managed the efficient operation of a combined 12 LDR beds, 9 overflow patient rooms, and a 36-bed Postpartum/Antepartum unit, handling 3500+ deliveries annually.

Chambersburg, Pennsylvania, United States

Directed and guided professional and support staff in a 13-bed LDRP unit with 5 overflow postpartum rooms and a 3-bed Level I Nursery, overseeing care for ~1,300 deliveries annually.

Germantown, Tennessee, United States

Coordinated and delivered patient care for labor and delivery, postpartum (couplet care), well baby nursery, antepartum and post-gynecological surgery patients within a 58 bed unit, which provided care for approximately 4000 + deliveries annually. Spearheaded and updated computerized process to inform and educate patients and their families attending childbirth classes and a Women’s Health tour; educated youth in hospital sponsored classes including babysitting, CPR, and sexual education.

Master Of Science, Nursing Education

Bachelor Of Science (Bs), Registered Nursing/Registered Nurse