Brooke Betts Email & Phone Number

Coeur D Alene, Idaho

•Oversees all Independent Contractor processes and acts as IC Specialist and liaison between providers, clinical staff, and Apogee departments including Accounting, Legal, and Staffing. •Determines IC qualification by reviewing applications, proof of employment, CVs, license verification, and performing background checks among other criteria.•Leads multiple quality control projects and collaborates with the legal team to ensure compliance with IRS guidelines as well as company standards. •Develops and provides training on staying up to date with new laws and regulations as they pertain to Independent Contractors. •Meets regularly and builds relationships with recruiters, lawyers, credentialing, and clinical staff to discuss regulations, model changes, and to create a positive resource pool.•Establishes recruiting requirements by studying hospital program long term and short term back up staffing needs.

Pullman, Wa

•Managed all aspects of the SEL Experience program such as planning, training, scheduling, and facilitating program events, dinners, courses, and meetings.•Planned and coordinated the day-to-day fiscal, administrative, and operational activities of the SEL Experience.•Built relationships and served as a principal liaison between program participants, internal and external business partners, and other key stakeholders on day-to-day operational and administrative issues.•Collected, analyzed, and monitored key program metrics and partnered with the Learning & Development manager to ensure program sustainability, scalability, and overall organizational value.•Partnered with key members to drive continuous improvement and change management

Pullman, Washington

•Effectively maintained all new employee paperwork and managed onboarding through meet and greets, station set up, and introductory company training. •Coordinated all relocation for employees internally and externally while utilizing excellent customer service and teamwork skills and documented work instructions, processes, and best practices with the Travel and Payroll departments.•Demonstrated project management skills by helping maintain the Ambassador Program SharePoint sites and folders through organization, facilitation, and monitoring the Ambassador council’s email group.•Showed responsibility and leadership through acting as a supervisor to two interns and demonstrated the ability to guide and facilitate an internal audit on all personnel files.•Effectively managed all personnel data through keeping personnel and I-9 files organized, compliant, and up to date.

Spokane Valley

•Advised WSU College of Business students through resume critiques, mock interviews, and career counseling.•Demonstrated ability to communicate effectively through providing the knowledge and training needed for professional development. •Developed excellent experience using Microsoft Excel and Access through signing students up for various networking events and meetings with their Academic Advisors. •Demonstrated recruitment abilities and people skills through providing tours and informational sessions to prospective College of Business students and their families.

•Organized and facilitated a series of Quality Development work-streams acting as the central point of contact for a set of project teams. The quality development project yielded improvements in Red Light and Production Alert distribution to Sales Representatives.•Was provided the responsibility to develop a set of projects aimed at new customer acquisition, leveraging email campaigns focused on customer satisfaction surveys, while registering customers for series of national seminars.•Was detail oriented with the company’s bottom line always in mind (e.g. helped to reduce SEL cost in QA work through notifying Customer Service Representatives of various mistaken Air Freight Charges.•Served as an assistant to a set of Customer Service Representatives utilizing professional skills in conversing and maintaining professional and friendly relationships.

Washington State University

•Currently serving on the WSU’s Dean Academic list maintaining above a 3.5 GPA for the past four years.•Certified in the College of Business as a Management & Operations Major while maintaining a Cumulative GPA of 3.50.•Active member of WSU Management Club while also serving as Secretary and being engaged in various community service and networking activities. •Recruiting for the College of Business during Career Networking Events as well as College Fairs for incoming freshmen.•Engaging in community service activities through the WSU Center for Civic Engagement such as highway clean ups, food drives, and visits to the Humane Society.•Working two part-time jobs on top of being a full-time student in order to pay my own way through school. •Participating in Intramural activities such as Volleyball, Softball, and Racquetball.

•Developed management skills after being assigned to Lead, scheduling tasks for current employees.•Trained new employees on the rules and regulations followed during the process of maintaining the hospital.