Brooke Wallace Email & Phone Number

Houston, Tx, Us

Redmond, Washington, Us

• Govern solutions for Cloud Solution Provider (CSP) Program’s vetting and offboarding of new and existing entities in accordance with compliance regulations• Oversee compliance risk management; Assessing and identifying risks that could impede the reputation, safety, security, or financial success of Microsoft• Review and assess policies and protocols; make recommendations and implement modifications and improvements to solutions while overseeing projects from an E2E process• Establish new policies and procedures that address and mitigate risks in the organizations' services and departments in partnership with Legal• Assess risk reports tailored to the relevant audience. Educates the Senior Leadership Team about the most significant risks to the business; ensuring business leads understand the risks that might affect the organization, as well as MS Partners• Review incident reports with Governance and Legal Team to control risk, based on systematic vetting flags and due diligence failures• End-to-end project lifecycle management of FY24 Partner Compliance training program rollout, while acting as Content Strategist and Compliance training SME, and maintaining project budget• Analyze training completion data to identify content gaps and recommended updates, to significantly enhance training effectiveness and mitigating risks for Microsoft• Leveraged expertise in legal and government regulations to translate complex requirements into effective global corporate training solutions for Microsoft Partners• Build and Maintain strong XFN partnerships throughout the organization

London, England, Gb

• Manage Learning Operations team to execute all projects and programs in accordance to business OKRs, KPIs, and annual goals• Coach, lead, and encourage team members professional development and support career growth using the GROW model• Manage HR, Enterprise, Compliance training programs• Daily risk assessments and documentation of regulatory audit programs• Lead implementation and data migration project from Cornerstone to Workday Learning• Develop, execute, and streamline compliance strategies and documentation to reach and sustain program initiatives• Created and managed new Compliance Onboarding program Assisted in creation of New Vendor Credentialing Process• Identified and defined process improvements throughout HR and Compliance to continuously strengthens XFN partnerships throughout the organization

Menlo Park, Ca, Us

• Manage HR, Payments Compliance, Global Security, SII, and Contingent Workforce Legal Learning Ops Programs• Manage multiple Learning Operations teams to deliver all training as scheduled by prioritizing workloads to meet competing deadlines, while providing coaching and guidance where needed• Develop and execute training compliance strategy plans to reach and maintain compliance targets• Compile, configure, and validate audit data for 3rd party compliance assessors• Manage seamless working relationships with executive level leadership within Meta Legal• Coordinating, executing, and managing deployment of complex learning solutions• Oversee UAT on all solutions, included but not limited to functionality and xAPI compatibility

Texas, Us

• Managed USAC Learning Center• Lead implementation and data migration from Cornerstone to UltiPro Learning• Compiled, configured, and validated all safety training data for OSHA regulators and executive leadership• Lead company trainings on new LMS infrastructure and processes• Integrated and processed new employees from UltiPro (HCM) to UltiPro Learning• Identified and defined process improvements throughout USAC Training Org, including but not limited to the scaling and implementation of badge access attendance

Cupertino, California, Us

• Managed and maintained upper level management/leadership training programs within Training Operations• Managed and maintained all aspects of AppleCare’s LMS, LCMS, and ticketing systems• Defined and lead process improvements within Training Operations• Coordinated and executed the deployment of multiple curricula and learning solutions within AppleCare’s LMS

Austin , Texas, Us

• Supported Global Learning Admin Team for NI's LMS application owned by Cornerstone• Coordinated and implemented new publications and training content within NI's LMS• Deactivated & published new content within NI's LMS• Performed SCORM testing on new content, including but not limited to eLearning, testing, etc• Forecasted, managed, and supported AMR programs and classes via NI's LMS and MS365/Sharepoint• Created, managed, and support all NI Training Programs for AMR• Defined and lead process improvements within the AMR Training Department• Created and presented estimated training project cost for upper Management• Created and presented accurate company status reports within NI's LMS• Performed quarterly quality and performance maintenance within NI's LMS

Round Rock, Texas, Us

° Managed large scale Product Deployment projects within given constraints of time and budget° Coordinated with Solution Architects and Clients on SOWs with change order requests within SharePoint and Changepoint° Coordinated meetings between service providers, customers, and sales ops to collect deployment issues and facilitate resolution° Extensive and up to date project documentation through Dell order tracking tools, systems, and applications° Successfully executed 100+ Deployment Projects, as many as 32 at a time Monitored deployment status for multiple sites through close XFN partnerships