• Producing engaging content, including graphics, videos, and written posts, to promote products and interact with the community.• Designing eye-catching graphics for social media, ads, and promotional materials while maintaining brand consistency.• Managing social media accounts, scheduling posts, handling interactions, and maintaining a positive online presence.• Analyzing performance metrics to refine strategies and improve results.

• Spearheaded and co-facilitated over Design Thinking sessions, uncovering critical client needs and driving innovative solutions.• Collaborated seamlessly with Product Managers, Engineering, and Stakeholders, supporting and enhancing all phases of the product life-cycle, which led to a 15% reduction in development time (calculated through benchmarking past projects of similar challenge and scope).• Optimised user experience by leveraging data-driven insights, resulting in a 40%… Show more • Spearheaded and co-facilitated over Design Thinking sessions, uncovering critical client needs and driving innovative solutions.• Collaborated seamlessly with Product Managers, Engineering, and Stakeholders, supporting and enhancing all phases of the product life-cycle, which led to a 15% reduction in development time (calculated through benchmarking past projects of similar challenge and scope).• Optimised user experience by leveraging data-driven insights, resulting in a 40% improvement in product usability and user satisfaction scores (NPS). Show less

• Led UX enhancements resulting in a 30% increase in user conversion rates on e-commerce sites (NPS).• Collaborated with cross-functional teams to optimise user journeys, resulting in a 15% reduction in time-on-task (sprint metrics).• Created quality deliverables including high-fidelity mock ups and prototypes, annotated wireframes, use cases and user flows to communicate design concepts.

• Managed guest correspondence, including itinerary, reservations, and event planning, ensuring clear and effective communication channels for enhanced user engagement.• Oversaw meal plans and maintained cleanliness standards on yachts, demonstrating a commitment to user satisfaction.

• Oversaw property operations, ensuring high standards through meticulous accommodation checks.• Coordinated guest check-ins and check-outs, managing bookings and reservations efficiently.• Handled concierge duties, including phone support, daily task management, and addressing guest inquiries.• Collaborated with team members to maintain property and enhance guest experiences.• Provided local information and recommendations, supporting overall guest satisfaction.

• Boosted social media engagement by 27% by creating and managing compelling content, including posts, stories, and promotions.• Effectively balanced bartending duties with social media responsibilities, demonstrating multitasking abilities and increasing customer interaction in a fast-paced environment.

• Streamlined daily operations by managing reservations, overseeing check-ins, and engaging proactively with guests, resulting in a 20% increase in guest satisfaction scores (NPS).• Exhibited strong leadership, communication, and problem-solving skills in a fast-paced environment, reducing guest complaints and enhancing team productivity.

• Enhanced mountain operations by efficiently receiving, relaying, and recording crucial information.• Streamlined decision-making and performance analysis by conducting accurate data entry of statistical data.• Promptly dispatched appropriate departments in response to incidents or operational needs.• Achieved a 99% accuracy rate in data entry and record-keeping, ensuring reliable and precise documentation.