Brooke Walz Email & Phone Number

Vancouver, BC, CA

• Producing engaging content, including graphics, videos, and written posts, to promote products and interact with the community.
• Designing eye-catching graphics for social media, ads, and promotional materials while maintaining brand consistency.
• Managing social media accounts, scheduling posts, handling interactions, and maintaining a positive online presence.
• Analyzing performance metrics to refine strategies and improve results.

• Spearheaded and co-facilitated over Design Thinking sessions, uncovering critical client needs and driving innovative solutions.
• Collaborated seamlessly with Product Managers, Engineering, and Stakeholders, supporting and enhancing all phases of the product life-cycle, which led to a 15% reduction in development time (calculated through.
• Optimised user experience by leveraging data-driven insights, resulting in a 40%… Show more
• Optimised user experience by leveraging data-driven insights, resulting in a 40% improvement in product usability and user satisfaction scores (NPS). Show less

• Led UX enhancements resulting in a 30% increase in user conversion rates on e-commerce sites (NPS).
• Collaborated with cross-functional teams to optimise user journeys, resulting in a 15% reduction in time-on-task (sprint metrics).
• Created quality deliverables including high-fidelity mock ups and prototypes, annotated wireframes, use cases and user flows to communicate design concepts.

Split, Split-Dalmatia, Croatia

• Managed guest correspondence, including itinerary, reservations, and event planning, ensuring clear and effective communication channels for enhanced user engagement.
• Oversaw meal plans and maintained cleanliness standards on yachts, demonstrating a commitment to user satisfaction.

Niseko, Hokkaido, Japan

• Oversaw property operations, ensuring high standards through meticulous accommodation checks.
• Coordinated guest check-ins and check-outs, managing bookings and reservations efficiently.
• Handled concierge duties, including phone support, daily task management, and addressing guest inquiries.
• Collaborated with team members to maintain property and enhance guest experiences.
• Provided local information and recommendations, supporting overall guest satisfaction.

Edinburgh, Scotland, United Kingdom

• Boosted social media engagement by 27% by creating and managing compelling content, including posts, stories, and promotions.
• Effectively balanced bartending duties with social media responsibilities, demonstrating multitasking abilities and increasing customer interaction in a fast-paced environment.

Whistler, British Columbia, Canada

• Streamlined daily operations by managing reservations, overseeing check-ins, and engaging proactively with guests, resulting in a 20% increase in guest satisfaction scores (NPS).
• Exhibited strong leadership, communication, and problem-solving skills in a fast-paced environment, reducing guest complaints and enhancing team productivity.

North Vancouver, British Columbia, Canada

• Enhanced mountain operations by efficiently receiving, relaying, and recording crucial information.
• Streamlined decision-making and performance analysis by conducting accurate data entry of statistical data.
• Promptly dispatched appropriate departments in response to incidents or operational needs.
• Achieved a 99% accuracy rate in data entry and record-keeping, ensuring reliable and precise documentation.

Certificate, Social Media Marketing

- Develop an engaging and effective social media strategy for your business - Build an inbound social media strategy that appeals to your.

Certificate, Ux Design

- Applied the design process, including user empathy, pain point definition, ideation, wireframing, prototyping, and iterative testing of.

General Studies