Brooke Zorb Email & Phone Number

Japan

Hokkaido, Japan

Currently moving to Japan to work as a leader in the hospitality industry at a ski resort!

Anaheim, California, United States

• Conceptualized and pitched a new educational program for the company that has successfully reached development. (Projected launch: 2024)
• Disney Imagination Campus Leadership + Innovation Pillar Expert: Overseeing the in-park workshops for the topics that involve leadership, teamwork, and innovation.
• Working with WDI on projects, incorporation of intellectual property, and brand integrity.
• Assisted on the opening of the ‘Teamwork the Disney Way” program by working with Imagination Campus teams and Walt Disney Imagineering to fine-tune scripts and in-park activities.
• Communication thru-out multiple points of contact about legal, safety, inclusion, and diversity.

Anaheim, California, United States

Currently helping launch Disney's Imagination Campus in a multitude of different roles!Facilitator for multiple workshops along with day-of coordinating for stage shows and music/dance workshops. Facilitating Leadership and Teamwork to students middle-college age.

• Oversees over 100 union-based cast of 4 different locations.
• Works with park partners to ensure operations are smooth including KPI for all locations and elevated guest experience.
• Strategic quarterly planning for all menus, food and wine festival, and other in-park activations.
• Continues to build and strengthen relationships with resort operational partners.
• Cultivating an inclusive workplace by upholding our company values.
• Upholding Disney standards by striving for consistent feedback cast, coaching opportunities, and working with DPEP.

Pasadena, CA

• Onboarding and recruiting workers for the expo and swap meets.
• Retention, general HR, and hiring of workers.
• Social media campaigns and ads for events.
• Contracting vendors from around the world to vend at each expo.
• Contacted and brought in YouTube talent to meet with guests and fans.
• Created great client relations with local convention centers to ensure we would provide great events year after year.

Anaheim, California, United States

• Laid off 2020 from COVID-19, but returned back to Circle D for a 7-month window before transferring back to guest talent programs to help launch Disney's Imagination Campus!
• Caring for our horses around the resort and ranch in Norco.
• Preparing feed, grain, and medicine for horses daily.
• Bathing and preparing our horses to be show-ready.
• Practicing method work with the horses on a day-to-day basis.
• Consistently engaging in Disney's 5-keys during work.

Anaheim, California, United States

• Disney Vacation Club Group Facilitator: Teaching a 30-45 min presentation to possible new Disney Vacation Club members 3-4 times a day at our current location in the Grand Californian Hotel. Duties include talking to.
• Disney Vacation Club Sales Associate: talking to thousands of guests a day about DVC, general DVC guest service, operations, and attaining sales goals each month. Acquired real estate license thru Disney for these.
• Disney Vacation Club Operations: helping guests along their DVC journey by setting them up for success with Disney Vacation Club guides. Working with other cast members to provide the best experience they can have.

Anaheim, California, United States

• Temporary Assignment in Guest Talent as a guest talent coordinator. Managing the day-to-day operations of guests from around the world have the time of their lives during live musical performances and music workshops.
• General stage management on stages in California Adventure. Cueing music, helping guests get ready for their performances, correct sound/lighting, and performance integrity.
• Assisting in pre-and-post clinics from Disney theater, musical, and dance facilitators. Ensuring guests were ready to perform and learn, maintaining strict time-frames, high-stress, and constantly changing enviroments.

• Project management of multiple accounts and platforms.
• PR of YouTube channels and the Screenwave Media social channels.
• Marketing of games, channels, and more.
• Video editing, live streaming, and general social outreach.
• Rolling out of new websites and brands. (Retroware.com, Screenwave Media Games/Music).
• Writing articles, statements, and social posts.

Chino, CA

• Purchasing Manager for all non-raw materials
• Fully running contests thru multiple different sites and platforms
• Reach on all platforms of social media
• Ran campaigns thru Google
• Used Hootsuite for social media publishing
• Use of constant contact

Costa Mesa, CA

• Contract Review and Quoting.
• Customer Service for all clients around the world.
• Office Management, hiring of office staff, running general day-to-day procedures.
• Working with special projects in aerospace and space technologies.

Anaheim, California, United States

• 2015 Traditions Assistant team. I will help by facilitating new hires in what we do here at Disney Parks and Resorts. We take pride and passion in being the first faces new cast members have to see.
• Helping onboard new hires.
• Facilitating "Traditions", a class designed to welcome new cast as they start their journey at the Disneyland resort.
• Working with partners around the resort to bring a fun and informational day for the new cast.
• General quick thinking for instances that may have occured during Traditions.

• Golden Vine Winery in Disney's California Adventure as a Guest Service Ambassador. I help guests and cast members alike set up reservations, plan their park visits, and help out with questions about the parks and.
• Opened and rolled out Dine-Time, a seating program used at all table service restaurants.
• Facilitated programs resort-wide.
• Was selected and assisted in other special cast events like the Environmental Week.

• Worked the World Famous Jungle Cruise and Indiana Jones.
• Worked as a guest show operations cast member for multiple parades and events.
• Quick thinking and keeping safety in mind for situations that arise.
• Upholding Disney's 4 keys for every situation

Sandpoint, Idaho, United States

• Recreation for child programs at Schweitzer Mountain Resort.
• Working with local areas and recreation programs on the mountain for guests staying at the hotel.
• Lifeguard knowledge.
• Wakeboard (boat) and snowmobile knowledge.

Bellevue, Washington, United States

• Opening team for the Bellevue, WA Disney Story (Imagination Park)
• Part of the events team for the opening. Duties included providing guest experiences unlike any other in the store during special events and daily ceremonies.
• Ensuring great guest experience outside of Disney Parks and Resorts.
• Gathering sales techniques to help guests choose their items and provide guest service to assist with possible other outcomes.
• Store-sets, holiday day-to-day operations, and exclusive releases.

Redmond, Washington, United States

• Customer Service for guests from around the world looking for replacement parts, defects, and general questions about Hyperlite wakeboards, water-skis, tubes and more.

Stevens Pass

• Mountain Host/Assistant ski patrol.
• Terrain Park crew.
• Sultan Shuttle program manager. (2010/2011 Season)

Anaheim, California, United States

• Organizing the daily lives of thousands of guests on and off our attractions, safely and efficiently.
• Working special events such as: filming and tapings, special guests, RunDisney, CHOC Walk, show/attraction openings.
• Guest Control for parades, night shows, and fireworks.
• Fully completed the Disney College Program, 2008

Bachelor'S Degree, Business Leadership

Associate'S Degree, Communication And Media Studies