Brook Lam Email and Phone Number
I am an experienced leader and coach with a background in travel and early childhood education. I have a proven ability in managing high performing remote and multidisciplinary teams and exceeding business targets.I have demonstrated success working in operational and leadership positions, driving new business partnerships and developing and executing sales strategies. I am always looking for ways to work smarter; improving processes, and successfully collaborating with other departments to deliver on KPI's.I take groups of people and turn them into highly motivated and high performing teams. Teams who understand the impact of their work and help companies achieve their business goals. I am energetic and passionate about people, business and creating engaged, high performing cultures.I believe in setting people up for success, as the success of a business is determined by its people. Working hard comes naturally to me, I am always learning, striving and pushing myself to achieve more. Brook's expertise: leadership | training | coaching | education | facilitation | training needs analysis | B2B | hospitality | travel | digital | sales | account management | relationship management | debt collection | credit collection | SAP | fitness | health |
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Customer Experience ManagerGuardian Childcare & EducationSydney, Nsw, Au
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Customer Experience ManagerGuardian Childcare & Education Nov 2021 - PresentSydney, New South Wales, Australia> Lead and manage the Guardian enrolments team (Concierge Team)> Management of hybrid team based in Sydney and Brisbane> Manage all operational activities of the Concierge team, including recruitment, on-boarding of new hires, planning, productivity, setting internal KPIs, training & upskilling, appraisals and coaching of the team -
Senior InstructorPole Athletica Jan 2013 - PresentSydney, New South Wales, Australia> Deliver PoleFit program to male and female students.> Competition Results: - 2016 Pole Theatre Australia - Overall Winners Semi-Pro Div. & Winners of Semi-Pro Pole Comedy category. - 2014 Australian Pole Championships - NSW Finalist> Performances: - 2016 'Unbound' presented by Pole Evolution - 2015 'Polarity' presented by Studio Verve - 2014 'Elements' presented by Pole Evolution -
Field ManagerAustralian Bureau Of Statistics May 2021 - Sep 2021Sydney, New South Wales, Australia> Lead and manage a team to achieve results within specified timeframes> Assist with recruitment and facilitate training and provide on the ground support to team members> Manage escalations from team members> Monitor and manage workload progress> Communicate with centralised management team about issues and enumeration progress> Implementing processes in accordance with ABS procedures > Communication and presenting information to groups -
Senior Account Manager (Team Manager)Booking.Com May 2017 - Oct 2020Sydney, New South Wales, Australia> Managed a team of 10 including 6 Account Managers & 4 Account Executives. > Remote team management with team members based in Sydney, Melbourne, Brisbane.> Responsible for the commercial growth and success of the vacation/holiday rental product in Australia.> B2B - working with professional property management companies. > Primary focus on acquisition of new partners to list on Booking.com website. > Relationship and Account management of top accounts Australia wide. > Empowering partners to optimise their listings through the use of product adoption.> Manage all operational activities of the AU Booking Home team, including recruitment, on-boarding of new hires. planning, productivity, setting internal targets, training, appraisals and coaching of the team> Deliver company-designed training programs -
Partner Content Team LeadBooking.Com Jul 2016 - Apr 2017Sydney, New South Wales, Australia> Manage a team of 4 Partner Content Specialists.> Manage all operational activities of the Partner Content Specialists team, including recruitment, planning, productivity, setting internal targets, training, appraisals and coaching of the team> Continuously promote the value of content to internal and external stakeholders.> Work closely with Content Management, the Regional Manager for Partner Content and local Partner Services teams to align global content strategy with local focuses. > Focus on the content quality of the accommodations’ listings on the Booking.com website and ensure they are meeting SEO criteria.
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Senior Credit ControllerBooking.Com Mar 2014 - Jun 2016> Managed B2B debt - ledger of properties within AU, NZ & Pacific Islands> Collection of open invoices. Ledger value approx. EUR 2million. > Improving cycle times incl current invoices and aged debt.> Provide operational support to Team Leader (2IC). > Ad hoc duties incl forecasting, reporting, reviewing legal and suspension accounts.
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Credit ControllerBooking.Com Jan 2012 - Mar 2014Sydney, New South Wales, Australia
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TeacherPlc Extension Centre Jan 2006 - Dec 2017Croydon Park, New South Wales, Australia> Designed 8 week courses based on a learning topic.> Design and facilitate classes for accelerated learners (including lesson planning and resource collections and preparation).> Set objectives and outcomes of each lesson.> Detail student learning experiences.> Provide regular feedback on students' performance.> Prepare reflection reports on students' leaning incl. achievements and areas of improvement.> Be responsible and accountable for the safety and well-being of students at all times.
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Client ServicesEnhance Entertainment Oct 2005 - Oct 2008Leichhardt, New South Wales, Australia
Brook Lam Skills
Brook Lam Education Details
Frequently Asked Questions about Brook Lam
What company does Brook Lam work for?
Brook Lam works for Guardian Childcare & Education
What is Brook Lam's role at the current company?
Brook Lam's current role is Customer Experience Manager.
What schools did Brook Lam attend?
Brook Lam attended Mlc School Sydney.
What skills is Brook Lam known for?
Brook Lam has skills like Teaching, People Development, Business Development, Team Leadership, Account Management.
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