Support business growth by directing daily operations, managing a team of 3 staff, and delivering exceptional service to clients. • Boost efficiency through inventory control, payment collection, and appointment scheduling, ensuring positive client experience.

The Medical Billing and Coding Program I took gave me so much knowledge, I have gained a thorough understanding of medical terminology, the ability to navigate complex coding systems, an understanding of medical billing processes, knowledge of key healthcare regulations, and the professional skills necessary to excel in the field.

During my externship, I catered to a diverse patient population using exceptional theoretical knowledge and practical skillsin clinical settings, including venipuncture, capillary puncture, specimen collection, labeling, and processing to maintainspecimen integrity. I delivered high-quality patient care by collaborating with seasoned healthcare professionals and prioritizing patients' comfort. I also adhered to OSHA guidelines and facility protocols to prevent infection and preservesafety within the laboratory environment.

As the Reservation Specialist, I amplify customer satisfaction, ensuring trouble-free guest experience by troubleshootingbooking and reservation issues. I provide booking information and conduct tours with potential guests, showing amenities andhomes to evaluate suitability for rental. I also streamline the booking process by efficiently managing payments and promptlycommunicating confirmation details to guests.

Working as a Linen Attendant, I ensured delivered clean linen's proper storage by organizing them on designated shelvesin a clean linen room. I managed and prepared supplies to provide house cleaners access to necessary materials, contributingto the efficient cleaning process. I also confirmed the accuracy of inventory records and avoided discrepancies by comparingthe items received count with the items sent on the invoice.

At Boingo's Academy, I lightened the head teacher's load by caring for infants and toddlers, monitoring their activities, anddressing them. I guided students in discovering new things daily while incorporating music and art activities to ignitecreativity and imagination. I developed detailed lesson plans based on student's knowledge, needs, and state requirementswhile acting as instructor as needed. I also promoted wellness by teaching proper health and personal habits whileaddressing concerns to maintain a positive school experience. Additionally, I established open communication with parentsthrough a weekly email newsletter for classroom events, projects, and student progress.

As Shaver Lake Sports' Cashier and Customer Service Associate, I performed simultaneous tasks, including general cashierduties, using my general math skills and the POS system to track transactions and prepare deposits. Through my positive,fun, and helpful demeanor, I maximized positive customer experience, employee relations, and overall sales. I alsoimplemented eye-catching floor layouts and window displays by incorporating current trends and analyzing previous salesperformance.

At Spruce Point Assisted Living, I assisted 35+ residents with daily needs, including hygiene, dressing, feeding, laundry, andbed changes. I advocated for patient needs by listening, addressing concerns, providing companionship, and handlingcritical decisions. I maintained patient charts with information, including medication, current and new symptoms, and mentalstatus. I also reported new symptoms and patient concerns to physicians while following care plans, company regulations,and best practices.

As the Wait Staff/Service, I delivered waitressing duties, such as taking orders, delivering meals, addressing customer needs,and cleaning tables. I utilized extensive menu knowledge to provide food recommendations while maintaining a friendlyand respectful environment. I also trained new servers on process and safety procedures while assisting in food preparationand daily meal-time services for residents.