Brooklyn Peterson Email & Phone Number

Lakeville, MN, US

Twin Cities

• Evaluate, analyze, and create solutions for new customers and new opportunities.
• Collect project specifications from Client and available resources to accurately communicate those specifications to internal and/or external service departments.
• Solve for materials, due dates, and print options based on customer requirements.
• Be accountable to the customer by delivering communication regarding solutions and project inquiries.
• Optimize, and drive controlled schedules across the company and cross-functional teams. Set and meet deadlines with quality deliverables, adapting and altering plans based on changing circumstances.
• Communicate frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders.

• Build, direct, and maintain daily schedules for nearly 2,000 students per week to ensure optimal use of equipment & square footage while balancing the needs of student, parent, & employee schedules.
• Initiate developmentally appropriate instruction for children ages 1 to 17 years old.
• Prepare and organize tracking to record both attendance and skill progression for all students.
• Provide necessary communication with parents of athletes with a sense of urgency, positivity, and professionalism.
• Performance management of employees
• Also serve as Xcel Team Program Head Coach and Coordinator

Minnesota, United States

• Actively managed a diverse staff of 500+ employees.
• Ensured accuracy of payroll for all employees.
• Navigated COVID-19 policies and procedures with a large essential workforce.
• Built and managed work schedules for 150+ employees.
• Completed full cycle personnel transactions i.e. interviewing, hiring, onboarding, offboarding, and other changes within the employment life cycle. (transfer, leave of absence, promotion, termination, etc.)
• Provided intake of all incoming employment inquiries via email and phone, providing exceptional customer service with accuracy and sense of urgency.

Minnesota, United States

• Supervised day-to-day operations of the store to ensure exceptional customer service.
• Provided leadership & supervision to both full & part-time customer service employees (cashiers, courtesy clerks, customer service desk, and self-checkout attendants)
• Planned, organized, and adjusted work schedules for employees.
• Assigned employees to specific duties with follow up to ensure duties are properly completed in a timely manner.
• Provided prompt, efficient, and friendly customer service to both internal and external customers.
• Manage incoming store inquiries via email and phone while providing exceptional customer service.

Eden Prairie, Minnesota

• Serve as a positive and professional representative of the Minnesota Vikings brand
• Support a variety of philanthropic causes through the organization
• Engage fans during football games and community functions throughout the year

• Promoted for exceptional client relations and leadership skills.
• Performed all duties as listed in the Concierge position.
• Managed day-to-day operations of the facility to include supervision of staff and facility maintenance.

• Responded with a sense of urgency to a wide variety of questions and needs of clients, in person, via phone and email.
• Utilized strong problem-solving skills to assess and resolve client issues.
• Built relationships and trust with clients through empathetic listening and respect.
• Provided exceptional customer service by greeting and interacting with each client on an individual basis.
• Scheduled and managed over 300 client training sessions per week.

Minneapolis, Minnesota

• Marketing Department Support – Event and game night execution including pre-game activities and game day promotions
• Enhance the reputation and reach of the organization by providing promotional materials
• Positively engage fans at events

Edina, Minnesota

• Provided superior guest services into a welcoming and friendly atmosphere
• Greeted guests, received orders and payment in an efficient and timely manner
• Delivered coffee and non-coffee products and knowledge proficiently

Lakeville, Minnesota

• Scheduled and coordinated practices daily to ensure productive & safe practices resulting in successful performances
• Educated, motivated and constructively evaluated girls ages 13-18 in “Jazz” and “Kick” technique
• Assessed individual progression for each team member throughout the season to ensure growth while maintaining positivity
• Served as a mentor/role model for the team

Byron, Minnesota

• Greeted Clients, Employees and Vendors - ensured security with proper screening and sign in procedures.
• Switchboard - Answered external calls and routed to appropriate internal team members or departments.
• Clerical Duties - Misc. clerical duties, mail sorting, filing, document purge, email request

Rochester, MN

• Initiated developmentally appropriate instruction for children ages 2 yrs. to 5 yrs.
• Prepared and organized tracking to record attendance and skill progression
• Supervised children ages 3 yrs. to 17 yrs. during “Open Gym” sessions

Rochester, Minnesota Area

• Greeted and interacted with customers to promote an exceptional customer experience
• Promoted healthy eating behaviors
• Promoted effective budgeting and spending practices
• Interacted with several people simultaneously to communicate with and assist customers

Sport Management

Activities and Societies: Kappa Kappa Gamma

High School, General Studies