Supervisor
Mason, Ohio, United States
Helped manage up to thirty employees at a time at a busy, large-scale restaurant by having an in-depth knowledge of restaurant operations and keeping track of individual employee skills and needs, ensuring quick, reliable service for customers and a positive work environment for employees. Kept inventory organized by assigning proper places for stock, maintaining efficiency and cleanliness in the kitchen. Prevented losses by ordering appropriate amounts of stock daily and sorting by date, saving money and preventing food waste. Attained consistent high ratings on health inspections for various park eateries through rigorous enforcement of food safety protocols and thorough staff training, enhancing overall food quality and safety. Mitigated labor concerns for underage employees at Cedar Fair by diligently tracking their work hours and strategically scheduling breaks, ensuring compliance and fostering a safe, positive work environment. Addressed customer concerns using the LEAST model, ensuring customers felt heard and appreciated and had their problems solved. Drove exceptional Coca-Cola upsell performance by meticulously training and closely supervising staff on upselling procedures, leading to a substantial increase in revenue and customer satisfaction.