Brooklyn Mcbride Email & Phone Number

Irvine, California, United States

• ️Acts as an Account Manager for assigned New and Restart accounts. Takes ownership and personally follows each customer through their onboarding journey and serves as a single point of contact for account creation.
• Establishes, develops, and maintains strong and effective relationships with Customers by consistently providing high levels of customizable service; responds in a timely and thorough manner to exceed customer.
• Listens actively to customer needs and concerns while demonstrating empathy; determines best course of action to resolve issue to Customers’ satisfaction.
• Fully investigates customer complaints and follows up with all involved parties in a timely manner on resolution.
• Informs and educates Customers about relevant products and services; presents Customers with viable options to meet needs and requirements; works to anticipate future needs.
• Builds customer loyalty through proactive and effective calls and communication.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Provided outstanding service to new.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. Directed customer communication to appropriate department personnel.Scheduled appointments, meetings and events for management staff.Prepared and prioritized calendars and correspondence.Answered phone calls and emails to provide information.

Irvine, California, United States

Contacted new and existing customers to outline benefits of products.Negotiated settlements and agreements between parties by providing mutual support and driving resolutions. Displayed strong telephone etiquette, effectively handling difficult calls.Improved profitability and developed pipeline using multiple marketing channels and sales.

British Columbia, Canada

Spent ample time with each applicant to break down complex information into terms that easy to understand. Reviewed credit histories from applicants and determined feasibility of granting requested loans.Identified valuable solutions for customers with credit problems.Obtained and compiled copies of loan applicants' credit histories, corporate financial.

British Columbia, Canada

Greeted and assisted customers with new and existing accounts.Handled complaints and found solutions to complex problems.Take payments and prepare cash nightly cash reports and deposits.Returned equipment and closed accounts, followed proper procedures to make sure customers are not being charged for left over equipment or left on billing.Inspected Shaw.

• ️Greeted customers, answered questions, advised on new and upcoming promotions & games.
• ️Made suggestions based on customers tastes in games.
• ️Upsold warranties & hit warranty goals monthly.
• ️Organized & tidied the store to keep it clean & professional looking.
• ️Opened & closed store. Handled up to 30k cash with no discrepancies.
• ️Kept inventory of all items in store.

• ️Train new crew members. Made them feel comfortable their new work place, helped them become confident & provided patience to their learning. Encouraged questions, & willingly answered them.
• ️Welcomed guests to restaurant.
• ️Prepared & cooked food. Made sure food was cooked up to safety standard temperature.
• ️Made sure all areas of the restaurant (lobby, grill area, front counter) were clean & complied with food safety standards.
• ️Took accurate orders from customers. Put together all orders & made sure all items were correct.
• ️Fulfilled stock of all items needed to complete orders.