Brooklyn Ryan Email & Phone Number

Steamboat Springs, Colorado, United States

As the Manager of the Snow Sports Head Quarters office at Steamboat Resort I am responsible for overseeing the selling of private snow sports lessons and payroll for our instructors with the help of my amazing team. In addition, I also help to manage the daily operations of our ticketing locations and deliver exceptional customer service along with our Ticket Office Manager, Maren Berge.

Steamboat Springs, Colorado, United States

• Responsible for daily operations of all Ticket Offices –including the guest relations office, ticket windows, call center, SnowSports office, and kids vacation center front office.• Responsible for handling all guest service issues as related to refunds, department policies, season passes and reservations processes.• Responsible for coordinating, hiring, training, scheduling and supervision of all staff for Lift Ticket Office.• Develop and maintain both department and company policies and manuals.• Troubleshoot any hardware and software problems for the RTP ticketing system.• Implement summer pass sales processes.• Set-up and maintain products and discounts for all tickets, passes and Internet sales.• Enhance and develop sales procedures to create more efficiencies for our guests and to create a positive effect on the bottom line contribution• Supervise and coordinate the daily Ticket office programs and procedures with Accounting, Central Reservations and SnowSports School ensuring that all department needs are met• Oversee all sales, accounting and reservation reports for office operations on a daily, weekly and monthly basis• Work with all departments for employee pass programs- issuing, redlining, and terming employee riding privileges.

Steamboat Springs, Colorado, United States

As a Guest Relations Cashier I was required to sell and promote a variety of products and services provided by the mountain. I was also expected to answer any questions and concerns of guests, as well as troubleshoot and reslove any problems involving orders or activity passes. During the entirety of the season I was tasked with side projects that involved setting up activities for guests and employees alike. Some aspects that were heavily emphasized in this role were: cash handeling, problem solving, answering phone calls, cummicating with other departments on the mountain, maintaning great guest relations.

Frisco, Tx

As a Catering Coordinator I am responsible for assisting in the daily operations of our events and meeting space to ensure overall client satisfaction. I report to the Director of Catering and Conference Services and handle all administrative duties as assigned by the Catering Department. Those duties include but are not limited to: turning over definite Catering contracts and distributing to other departments, creating and distributing banquet event orders and group resumes as needed, responding to telephone inquiries, ensure all filing systems are maintained, establishing rapport with Catering clients and function as liaison between client and manager.

Frisco, Texas

To serve as the liaison with Catering/Convention Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.

Frisco, Tx

To go above and beyond guests expectations while providing assistance and services for guests in order to ensure a pleasurable experience.

Denton, Texas

As the Financial Coordinator for G-Force I am responsible for planning and executing various fundraisers and give back nights that provide G-Force with an income to fund our end of year banquet. As a Team Lead I am responsible for being the leader of a small group of Mentors that travels to various local high schools throughout the week to assist students with the college admission process. I am also responsible for obtaining the data and demographics from every Go Center that we visit.