Brooklyn Hill Email and Phone Number

Manage 9th and 10th grade Leadership Coach team, encouraging their professional growth and development.Collaborate with Community Resource Manager, College Counselor and Academic Advisors on student needs, events, and programming. Work with recruitment manager to implement organization vision and growth goals.Utilize Salesforce to input, assess, track and analyze student data to strategically enhance programing.Build trusting relationships with students, providing them with culturally relevant support and ensuring they feel a sense of belonging with the organization

Founder of Cool Choice, in pursuit to inspire and educate urban K-12 students by connecting them to nature through hands-on horticulture and agricultural experiences. In partnership with Denver Public Schools, Aurora Pubic Schools and Aurora Recreation and Sports our programming has transformed the lives of over 500 youth and their families.

Plan all major events from concept to execution Conduct and analyze program and event assessmentsDevelop programming timelines, identifying innovative and creative student planningProvide individual assessment, advising, intervention, advocacy, and problem solving for students regarding their academic, personal and financial position at the UniversityCollaborate with campus colleague to problem solve and manage case loadMember of campus wide committee determining student activities and growth opportunitiesManage team of student employees

Collaborated with management to implement process improvements and streamline quality control procedures.Developed and maintained detailed reports on quality metrics, performance evaluations, and areas for improvement. Conducted regular audits to ensure data integrity and adherence to both client-specific and company-wide standards.Assisted in the development of new quality control protocols, training materials, and performance benchmarks.ensured a high level of customer satisfaction by maintaining accountability in agent-customer interactions