- Consistently meet and exceed performance metrics by providing prompt, professional, and courteous responses to customer inquiries via email, chat, and phone channels.- Maintain accurate and comprehensive customer records, ensuring up-to-date information is recorded.- Collaborate with team members and supervisors to escalate and resolve complex or unresolved customerissues.- Uphold strict confidentiality protocols to safeguard customer information by adhering to establishedcompany policies and procedures.- Utilize customer relationship management (CRM) software and other tools to streamline workflows andenhance customer experience.

- Achieved a track record of securing 10-15 candidates per month, effectively closing employment opportunities for clients.- Implemented targeted marketing strategies to drive candidate engagement and achieve recruitment goals within the New Jersey region.- Utilized CARA online system to efficiently manage candidate profiles and consistently exceeded performance expectations for successful placements.- Leveraged marketing techniques and persuasive communication to attract top talent and position clients as preferred employers.

- Delivered comprehensive administrative support to the Head Executive, ensuring efficient and smooth operations within the department.- Actively participated in and facilitated weekly office meetings, effectively communicating updates, agendas, and action items.- Oversaw and managed the department's calendar, serving as the primary point of contact for scheduling and coordinating appointments.