Brooks Dennett Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv

-Currently lead a team of 130+ "Teamsters Union" Front Desk Agents-Manage and coordinate room inventory of 4400+ guest rooms and suites-Monitor Front Desk Agents' work schedules, enforce break/lunch schedules, provide early-outs and overtime based on budget guidelines, volume, forecasts, and departmental needs-Oversee the daily operations of the front desk to make sure our 1800 daily average arrivals are processed smoothly and efficiently -Developed and implemented a late check-out program to create $250k in new revenue. Currently on track to exceed $600k for a record breaking new revenue stream for MGM Resorts Intl-Handle any and all guest recovery opportunities and compensation with the utmost professionalism-Assisted in the development of employee recognition programs such as "Light of Luxor" and "Heart of the House"-Work closely with Senior Hotel Ops managers to ensure policy and procedures were up to date and being enforced -Issued agent disciplines and coaching opportunities as needed-Work closely with other heads of department such as Security, Casino, and Housekeeping to ensure the best guest experience possible

St. George, Ut

Directed and supervised a dual property front desk team of 20 associatesInterviewed, hired, trained, and terminated associatesMade weekly schedules for all front desk associatesConducted quarterly front desk meetings, associate one on ones (evaluations), and employeewrite-ups/reprimandsManaged conflict resolution and guest resolution in a courteous professional manner.Took care of room upgrades, room discrepancies, and walked guests.Managed discounts, adjustments to bills, and complimentary rooms to compensate forinconveniences.Communicated daily between management and associates via our daily shift update emailreporting system.Oversaw phone and in-house reservations, room assignments, and fulfilled guests special requestsSubmitted orders and kept inventory for room keys, market items, and office suppliesIn charge of Advance Purchase reservations and deposits for special event weekends

Saint George, Ut