Brooks Matelan Email & Phone Number

• Drove growth and development opportunities for 15 individuals while improving overall service metrics and performance for diverse $500M SaaS line of business on 60-member team.• Achieved global standardization on service policy and procedure across six international offices to allow truly seamless customer experience in full 24x7 capacity.• Created cross-functional review sessions, which consistently delivered three to five monthly improvement projects with focus on customer retention and success.• Identified risks to performance and pro-actively coordinated cross-functional efforts around operations, engineering and scheduling requirements to optimize service delivery performance and mitigate impact to plan.

Coopersburg, Pa

• Exceeded sales targets for $75M line of business by 10% while managing daily operations for North America sales team, allowing expansion of team.• Established and grew relationships with strategic accounts to secure nationwide contracts.• Directed contract renewal campaigns and achieved 95% retention rate.

Coopersburg, Pennsylvania, United States

• Achieved 20% growth each year and managed sales territories to deliver strong performance.• Directed selling strategy on key opportunities, including pricing, service, investment, risk, scheduling and technical promotion• Developed and implemented a strategic account plan to maximize HRS revenue and profitability, account penetration and customer satisfaction.

Coopersburg, Pa

• Grew personal business 200% by 2013 and overall business by 50%.• Assumed role as lead product expert for three product lines in luxury residential market, and served as member of support teams for five additional product lines.• Supported successful launch of a full-line $100M product line

Coopersburg, Pa

• Front line technical expert for luxury residential lighting control systems and shading solutions

Biology/Environmental Science

Energy & Sustainability Policy