Brooks Matelan Email & Phone Number

• Drove growth and development opportunities for 15 individuals while improving overall service metrics and performance for diverse $500M SaaS line of business on 60-member team.
• Achieved global standardization on service policy and procedure across six international offices to allow truly seamless customer experience in full 24x7 capacity.
• Created cross-functional review sessions, which consistently delivered three to five monthly improvement projects with focus on customer retention and success.
• Identified risks to performance and pro-actively coordinated cross-functional efforts around operations, engineering and scheduling requirements to optimize service delivery performance and mitigate impact to plan.

Coopersburg, PA

• Exceeded sales targets for $75M line of business by 10% while managing daily operations for North America sales team, allowing expansion of team.
• Established and grew relationships with strategic accounts to secure nationwide contracts.
• Directed contract renewal campaigns and achieved 95% retention rate.

Coopersburg, Pennsylvania, United States

• Achieved 20% growth each year and managed sales territories to deliver strong performance.
• Directed selling strategy on key opportunities, including pricing, service, investment, risk, scheduling and technical promotion
• Developed and implemented a strategic account plan to maximize HRS revenue and profitability, account penetration and customer satisfaction.

Coopersburg, PA

• Grew personal business 200% by 2013 and overall business by 50%.
• Assumed role as lead product expert for three product lines in luxury residential market, and served as member of support teams for five additional product lines.
• Supported successful launch of a full-line $100M product line

Coopersburg, PA

• Front line technical expert for luxury residential lighting control systems and shading solutions

Biology/Environmental Science

Energy & Sustainability Policy