Brooks Handey Email & Phone Number

Birmingham, Al, Us

Receiving ambient, refrigerated and frozen productInspecting received product to ensure quality standardStocking product for distributing inventory

Performed data entry of orders received from customers and/or the sales force by phone, fax or email into the company’s Microsoft AX system and processes other sales order transactions such as order confirmations, order changes, cancellations, RMAs, etc.Processed product returns (familiarity with UPS Quantum View software).Researched and analyzed customer history, order and return histories, and other relevant data.Created spreadsheets and generated reports daily.Investigated problems related to shipment of product, credits and customer inquiries.

Set up new customer accounts, shipping locations and researches customer information.Responded to questions / requests from customers, the sales force and internal departments.Tracked shipped orders, notifies customers and sales reps of shipping exceptions, contacts freight carriers regarding shipment delays and follows up with all through final resolution.Received and responds to phone calls and emails.Processed product returns (familiarity with UPS Quantum View software).Researched and analyzed customer history, order and return histories, and other relevant data.Created spreadsheets and generated reports daily.Investigated problems related to shipment of product, credits and customer inquiries. Maintained and achieved department records.